All Valley Home Healthcare

_{on Google}

Jan 4th, 2024

Very polite and professional employees! Five stars all the way!

roger mock _{on Google}

Aug 3rd, 2023

I recently had the experience of using All Valley Home Healthcare in Pahrump, and while I must say that the caregivers provided exceptional services, I cannot overlook the glaring issues with the administration that significantly impacted my overall satisfaction.
First and foremost, the administrative staff seemed disorganized and unresponsive. When initially reaching out to inquire about their services, I encountered difficulties getting a clear and timely response. This lack of communication persisted throughout my entire engagement with them. It felt like pulling teeth to obtain information about my loved one's care plan or even scheduling adjustments. I expected a professional and compassionate approach from an agency responsible for taking care of our vulnerable family members, but sadly, that was not the case.
Additionally, there were billing discrepancies that added unnecessary stress during an already challenging time. When I raised these issues with them, the responses were often dismissive, blaming the State of Nevada, who on many occasions reached out to them but were ignored and received no response, thus All Valley refused to accept any sense of accountability.
Now, let me emphasize that the caregivers themselves were absolutely wonderful. They demonstrated genuine care, compassion, and professionalism in their work. It was evident that they genuinely cared for my loved one's well-being and worked diligently to provide the best possible care. They were punctual, attentive, and went above and beyond to ensure the comfort and safety of my family member.
Despite the caregivers' exceptional efforts, I cannot overlook the administration's shortcomings, which ultimately overshadowed the positive experiences with the caregivers. The lack of responsiveness, billing errors, and overall disorganization left a bitter taste in my mouth. I understand that no organization is perfect, but I believe that efficient and compassionate administration is critical in a home healthcare agency.
In conclusion, while the caregivers at All Valley Home Healthcare are deserving of praise for their hard work and dedication, the administration's shortcomings seriously hindered the overall experience. For potential customers, I would advise proceeding with caution and closely monitoring any interactions with the administrative team to hopefully avoid unnecessary frustration.

LVgurl _{on Google}

Apr 29th, 2023

You couldnt have two better ladies than Kim and Tawna. Truly good hearted people

Trish Rippie _{on Google}

Dec 15th, 2017

If you need a caregiver to come to your home I recommend All Valley. They've been in Pahrump for a long time and you can trust them.