Panda Windows & Doors

Feb 10th, 2024

This is my second experience dealing with the absolute ineptitude of the staff at this place. From my very first experience purchasing my sliding glass doors in 2019, where a mismatch in plans and what I ordered caused a major failure during install which led to flooding during rain and a complete re-install and flooring damage to now simply trying to order a new door handle. I cannot seem to find a competent sales person that is responsive and helpful. Read every email, invoice, and plan you receive or you may pay the price in hard costs or major frustration.
Nov 8th, 2023

Mar 30th, 2023

Less than a year ago we purchased an existing home with a Panda Pivot door, which now has a broken lock. After repeated attempts to get a response from their service manager, and from their service provider, we tried their regional salesperson who has also ghosted us (all we need is a new lock). I am sure that when they try to sell you their products, their responsiveness is the absolute best. But when you need service from them, they are the absolute worst - their silence is deafening. And what good is a company that does not service their products? Believe the people who leave reviews about their service practices, and remember that there are other options out there if you are considering purchasing Panda products.
Jan 12th, 2023

Title: A Candid Experience with Panda Doors: A Cautionary Tale for Your Project I recently embarked on a new home build with Panda Doors, and unfortunately, the experience left much to be desired. While the doors themselves may have aesthetic appeal, the installation process was marred by several issues, prompting me to share my candid review. To begin with, the installation process was hindered by the absence of any directions. The promised video was nowhere to be found, necessitating multiple calls to eventually obtain the elusive instructions. This lack of guidance added unnecessary frustration to what should have been a straightforward installation. Furthermore, the door handles supplied with the purchase proved to be a headache. Not only were they devoid of the correct-sized screws and door stops, but the customer service response to rectify this issue was less than satisfactory. After a cumbersome exchange, I received four thicker screws instead of the requested ten longer ones. To address these shortcomings, I had to enlist the services of a metal worker to correct the screws, fashion new door stops, and rectify subpar workmanship on a keyhole cut. To compound matters, the handles, upon installation, were revealed to be incompatible due to their decorative tops colliding with the door frame. Despite bringing this to Panda's attention, the resolution process was far from smooth. While they eventually agreed to send replacement handles, the burden of a $26 shipping bill was unfairly placed on me. Unwilling to bear the cost of their mistake, I refused the shipment and opted to incur additional expenses by having the decorative tops removed by the metal worker. Communication with Panda proved to be another challenge. Attempts to address these issues were met with obstruction, as I found myself blocked from reaching individuals with pertinent information. Email exchanges were characterized by a recurrent theme of shifting blame onto our installers, rather than acknowledging responsibility. Despite promises of executive intervention, no such contact materialized. Regrettably, based on my experience, I cannot recommend Panda Doors to fellow homeowners undertaking a building project. While the end result may eventually meet expectations with the right adjustments, the journey has been marked by unnecessary obstacles and a lack of accountability from the company. Approach with caution and best of luck with your construction endeavors.
Dec 23rd, 2023