Sahara Medical Institute

The doctors there are the best but the front of the office staff is horrible. Need new people because they cant even answer phones or let a customer know your being put on hold.
Mar 24th, 2022

(Translated by Google) If I could give 0 for the customer service of this office, I would give it. I have been going with them for years. I recommend them to me since I began my path as a mother for 6 years with them, if I am not mistaken and they had not treated me so badly with the ''Administrator,'' according to because he's nothing professional, well, because my son was seen by Dr. Mendoza, a very good Dr and Peraza, an excellent Dr. Well, I called because they had to send a referral to another doctor so that he could look at my child and call because according to what he was taking 3 days right then this lady answers me but she never said ohh thank you for calling sahara institute, how can i help you? As it should be, he just said "hello" hahahaha and I thought he had made a mistake, right? Well, I said "hello, good morning" and he said hello and reluctantly, really, he answered me later, I explained what he wanted to know and he told me something that they didn't mention And then he tells me anyway, give me the date of birth so I say what do you give, so I tell him not to say that to me and he tells me what did I tell you and I ask him if he knows what a costumer is service and she tells me no I mean she treats your patients as if they were the same oh family I wanted to talk to the manager and she tells me I am the manager but I know she is not the manager because I had already talked with the manager before and I realize that it is according to an "Administrator" because what a rude and disrespectful person, terrible service at the front desk, terrible, very disappointed! (Original) Si puedoera dar 0 para el servicio al cliente de este oficina lo daria llevo años llendo con ellos me los recomendaro desde que mpese mi camino como mama 6 años con ellos si no m equivoco y no abian tratado tan mal con la aAdministradora segun por que de profesional no tiene nada, pues able por que mi hijo lo miro el Dr Mendoza muy buen Dr y Peraza exelente Dr bueno llame por que se tenia que mandar un referral a otro dr para que mirara ami nino y llame por que segun tomaba 3 dias verdad entonces me contesta esta señora pero ninca dijo ohh thank you for calling sahara institute, how can i help you? Como debe de ser solo dijo hello jajajaj y yo pense que me abia ekivocado verdad bueno le dije hello good morning y mu ahuevo y de mal gana verdad me contesto despues le explico lo que queria saber y me dice algo que no mendineron y de pues me dice anyway, give me the date of birth so yo me que de como que queee des pues le digo que no me diga asi y me dise que te dije y le pregunto que si sabe lo que es costumer service y me dice no osea que ella trata alos pacientes de tu como si fueran iguales oh familia quise anlar con la manager y me dice yo soy la manger pero yo se que no es la manager por que yo ya abia ablado con la manager antes y me doy cuenta que es segun una Administradora pues que persona tan mas grosera y sin respeto pesimo servicio en el front desk pesimo muy decepcionada!!!!!
Jan 10th, 2022

Jun 1st, 2021

A phone was left at this clinic and was picked up by a employee. The office was confronted about the phone and no one wanted to return it. In specific a certain employee at this clinic was acting suspicious when the phone was being requested back to the owner. In conclusion this staff is shady for not returning the lost phone. How can a person be working on patients directly as a medical assistant and steal a patients phone and not return it?? Shady, horrible, unprofessional and thieves.
Mar 23rd, 2021

I went for COVID testing on 24 Nov and was told I would receive results in two days (Thanksgiving Day). I figured I'd get results on 27 Nov (the Friday after) because of the holiday. Here it is 30 Nov, a full week later and I still have not gotten my results. I went to Elite Medical Center at 10:30 pm on 27 Nov, paid $150 and had results in 4 hours.
Oct 6th, 2020