Shoe Lab

Feb 22nd, 2022

Hello Actual They Do Not deserve even 1 Star. Zero Star. Tks God I didn't spend a penny there. 1-He is Extremely expensive. 2-He will make the excuse that is the Co. Charges Not Him... 3- Just to extend a pair of Bran new shoes over Night... He ask for $35.00. Which B.S.
Feb 16th, 2022

My luggages that I brought in Shoe Lab has minor repair (1 medium and 1 large), theyre both under warranty. I purchased them both from New Zealand and was hoping to get the same luggages after they fix it. Unfortunately, I didnt get the luggages back. They said theyre both unfixable and didnt even ask me if they should cancel the repair because if they do, I would have told them to cancel it so I can just get my luggages and deal with the minor problem. When I came to their shop to get the luggages, it was gone and Samsonite just gave me a new medium size luggages with the same design which was annoying. For Shoe Lab its very disrespectful to now allow the customer to know whats goin on with the luggages that was left to them. I know Shoe Lab was one of the approved repair shop of Samsonite but they should do their job properly and not make decision for other customers. I couldnt blame Samsonite on that part, but was hoping to get the same size of my large luggage. So be very careful not to leave a nice luggage bag at Shoe Lab. Sometimes I wonder if they really destroyed my luggage or they kept it since it was a nice luggages.
Feb 5th, 2022

Great service
Dec 3rd, 2021

Great service
Aug 3rd, 2021