Centennial Hyundai

My car has been at this place for 9 days without even knowing what is going on with it. I had an appointment on a Saturday at 9 a m. And they never even touched my car till Thursday and now it's Monday an not one word. You literally can't connect with anyone. They send you a text with a message to text that number if you have any questions while your car is in their care and I have sent probably ten texts and left numerous voicemails and get absolutely no response. I had to inconvenience someone to pick me up and take there just to talk to someone. This is the worst experience I have ever had, go somewhere else and save yourself a lot of stress.
Apr 3rd, 2022

I would like to say THANK YOU to Ahmed, Eric, and Aubri for getting me into my very first brand new car (2022 Hyundai Sonata) Ahmed being my salesman Eric being the finance manager Aubri for transporting myself and my father from airport to the dealership Very professional and courteous from all staff as I arrived! I highly recommend Centennial Hyundai! Ahmed, if you're reading this... Montana's, across the street is two thumbs up! Again, thank you guys so much!
Apr 3rd, 2022

I had very good experience with Centennial Hyundai. The sales staff helped get me into the car I wanted and worked a fair deal. They went out of their way to get my exact car from another dealership. I really appreciate everything they were able to do for me and will be coming back again! I don't even know where to begin. The above review was from my initial purchase of a 2020 Sonata and my girlfriend got a 2020 Palisade. The service department since those purchases has been an out and out joke. Originally supposed to replace a wireless charger and we waited for a month or two and never heard from them. Reported and issue with a noise the Palisade was making and apparently there are shock absorber issues. We're told the shocks would be fixed....still waiting...that was weeks ago. On to the sales staff, I went in and traded the Sonata for a new Elantra. The sales staff had called to set up an appointment and I arrived...nobody had a clue I had an appointment or who I was even. The salesman had no knowledge of the Elantra I wanted. He told me it didn't come with a wireless charger...but it did. They told me the car was already being cleaned and prepped and when I went to get a bit of lunch before taking delivery, it was in the same damn spot I had parked it after the test drive. I was called after lunch and told it would be ready closer to 6...which was not a surprise to me. Do yourself a favor...don't go here. They will low ball your trade something fierce and probably have little to no knowledge of the vehicle they are trying to sell you. Then, if you make it that far, they will charge you probably 5-10k over value in "desert protection" and a few for "fair market value"all the little maintenance packages, scratch and ding protection that isn't actually protected...not the expirience I had when I bought the Sonata. No idea what changed but it is a pretty terrible expirience overall.
Apr 3rd, 2022

Saleman was friendly and responded quickly to all my questions and concerns. Great job, thanks.
Mar 22nd, 2022

This is going to be a lengthy review, so if you're reading this, buckle up and enjoy the ride. Let's start by saying this: If you're in the market for a new vehicle, or are looking to visit this location for any servicing needs: GO SOMEWHERE ELSE!!! We purchased our vehicle from the Sahara location (who appeared desperate for the sale) after visiting Centennial. They had done their diligence in asking all the questions they needed to determine what the customer wanted, what they could afford, etc. Then came the empty promises of "we'll get you a good deal" only to find that it exceeded where we were comfortable financially. I mean, after all, we were still neck deep in a scary pandemic. But reader please know that we understood that a sale is a sale and if we couldn't afford it then it may not have been the right time. Sahara steps in and says, "that target amount is definitely doable. Can you share your quote and we can take a look at what's costing so much?" only to find that Centennial was charging ridiculous "dealer fees" that didn't really need to be on there. That was strike 1. After purchasing our vehicle, a few weeks in, we noticed that the driver's side headlight had a SCREW inside of it. Mind you, you can't just take this out yourself due to the framing/etc., so we had wrote in to both dealerships. This wasn't a simple fix like we thought... the dealer had to special order the headlight to replace the entire thing instead. Shouldn't be hard, right? Oh wait... we didn't get this confirmation until probably 3 weeks after calling/emailing both locations. This part wasn't ordered until we brought the vehicle in for its first service. That was strike 2. 1 month later. Nothing. 2 months later. Nothing. 6 months later. NOTHING. It wasn't until we had wanted to purchase a paint pen (which is another stupid story) that we found out that the headlight was sitting around their storage over the months we waited with NO UPDATE. If we had not needed to buy the pen, would we have ever known? NOPE. Strike 3. (More of the story in attached photos due to character limits)
Mar 16th, 2022