Rain Forest Flowers

Was disappointed that they delivered my sister's candy basket without a card so she didn't know who it was from and assumed it was from the hotel but store owner was very apologetic and offered a future discount to reconcile. My sister was thrilled with the basket and said there were tons of goodies.
Jul 24th, 2015

I ordered flowers, a bear, and chocolates for my wife for our anniversary (from FTD). The flowers that were delivered were half dead. The bear looked as if it was picked up at the dollar store with the eyes glued to the top of the head – threads hanging off every seam – and strands of dried glue strung across the surface near the hands, feet, and nose where there was a piece of cheap felt glued on. The chocolates came in a flimsy plastic heart-shaped container (that was broken) that, again, looked as if it had come from the dollar store. The “chocolates” were actually an assortment of those little strawberry hard candies, cheap chocolate coins, and other similar novelty candies – not the Ethel-M, Sees, or Godiva chocolates that you would expect for the price. I called to complain that I did not get what I paid for. The lady on the phone was very helpful. She sent out a replacement arrangement the next day. Sadly, the same company delivered. My wife went to the reception area in her office to pick up the replacement arrangement, bear, and chocolates. The delivery person demanded that she return the items that she had received the day before. She told them that she gave them to her husband to return (I was planning on returning them myself the same day). So, the delivery person said sorry, and took the replacement arrangement back!!! The florist was Rain Forest Flowers in Las Vegas. Stay away!!! I called FTD the same day and got a full refund.
Nov 16th, 2013

Had 2 dozen roses delivered (1 dozen white and 1 dozen red) in one vase. Within 12 hours all 12 of the white roses had dropped over and wilted. Within 36 hours all 24 roses had dropped over. I notified the sender of the flowers and sent a picture. I was notified that they would be delivery another dozen of the white roses to replace them. They showed up 2 days later with 2 dozen of all red roses and wanted the old ones back. I was at work and did not have them here.I had not been informed that they wanted the old ones. I actually pulled out some of them and tossed them.I had sent them a picture. They would not wait for me to go home and they would not go to my home to retrieve them ( home is 5 miles away). Sarah the manager was unwilling to assist and very poor customer service. The driver was willing to do whatever they wanted but Sarah would not allow. They took the new bouquet back and said they were done. It was very poor customer service and obviously no guarantee on product. I will definetely not use this florist in the future.
Oct 10th, 2012