UMC Primary Care - Southern Highlands

Terrible! From the front desk to the doctors bedside manner. They dont respond to messages or refill requests. Theres no way to contact anyone directly. They force you to come back in for follow ups by holding your other prescriptions hostage.
Feb 21st, 2023

Terrible! From the front desk to the doctors bedside manner. They don't respond to messages or refill requests. There's no way to contact anyone directly. They force you to come back in for follow ups by holding your other prescriptions hostage.
Feb 14th, 2023

I went here for second opinion on a medical problem I've been having. They offered me no kind of help and referred me to go someplace else. Most of the staff is not empathetic or caring in their work. It seems like they don't care about the patients. This is the second office I've visited at UMC and I've had a horrible experience, wouldn't recommend.
Dec 7th, 2022

Not sure where they hire Avelina Coleman from but after my visit with her I immediately told them to never book me with her again. She was rude and did not care or have any concern for my health concerns. She also ordered the wrong X-rays for my spine. Now I have to go and make a different appointment to get the right X-rays.
Oct 29th, 2022

I have been going to this office for a couple years now because it's convenient. I have found though, that they fail at calling to go over lab work, and this time specifically, I stopped by, because they don't get back to me. I noticed some things in my lab work that could possibly be a cause for an antibiotic and the front office lady wasn't listening to the fact that I leave for a week tomorrow and if there are any medications needed, I won't be able to get them until I get back. She just kept telling me the doctor has 24 hrs to contact me, which should be the case, but he never does. I'm very dissatisfied with service today. It's extremely hard to talk to anyone when even calling this office. It goes to an answering service, never the front desk. Very disappointed today.
Sep 26th, 2022