Las Ventanas

Jan 8th, 2024

I currently have a family member in this facility and I have seen some very disturbing mistreatment of their patients. I will be making a more detailed review of the things I have personally witnessed here in the next day or two , but overall rude, staff mistreating patients. Shameful Las ventanas!
Aug 31st, 2023

My mom has been in the Grove Memory Center for several years now. I cannot emphasize how appreciative I am of the staff. They are caring and unbelievably attentive to our needs.
Jun 5th, 2023

Update Dec 2023. Mom is still living at Las Ventanas. They have been wonderful to her and to her family. Im so thankful we found them! Update Oct 2022: Mom has been living at Las Ventanas for 14 months now. Shes in the Assisted Living area. I appreciate the staff even more now than I did over a year ago. Her level of care has had to be moved up & the staff works to make it seamless. Im as pleased now as I was 14 months ago, as is my Mom. My Mom has been at Las Ventanas Assisted Living a little over a month. Id like to thank Linda Dietrich & Armando for all the help getting her from a local skilled nursing facility to assisted living at Ventanas. Its no joke that the state & federal laws make it much harder right now, you need to be flexible. Ive been a bit of a helicopter child with my Mom, but this past week Ive felt myself finally able to relax. She went from her prior place being locked down and eating meals alone since March 2020. She had lost so many social skills I wasnt sure shed ever get back. I was wrong! The staff is so good about reminding her of activities, meals & just generally checking on her. I'm having a hard time finding her in the apartment! Movie night, entertainment, hairdresser, out walking the grounds, games and jigsaw puzzles. They bring her meds and give her tylenol or other OTC drugs the Dr has ordered. Shes 92, a bit hard of hearing and short term memory is shakey - but she is genuinely having a great time. Her doctor recommended Las Ventanas- I didnt even know it existed. If I had she would have been living there the past 7 years. She is a retired RN so she remembers & understands that different Federal & State rules will apply as we try and draw covid down. I appreciate all the staff does to keep her safe & happy! Thank you!! Lori Drake
Dec 24th, 2023

UPDATE: After well over a year of lockdown, Las Ventanas finally got back to normal. Food is really good, service is great, activities/outings are plentiful. Rent is high but all-inclusive and guarantees access to Assisted Living/Skilled Nursing at same fixed rate if ever needed. COVID-TIME REVIEW: Now 9 months into the Coronavirus "emergency," Las Ventanas has failed to develop a cohesive or coherent strategy for dealing with residents with moderate Coronavirus, short of getting them out of the community (to help reduce Las Ventanas' coronavirus stats???) Part of the problem is Las Ventanas can't make up its mind whether it's a nursing home or apartment building. When it comes to keeping people out, they've acted as a nursing home. But when it comes to helping Independent Living residents who need a little extra attention but don't need hospitalization, they act like an apartment building, and don't have any strategy or solutions to help. My father has Coronavirus, and he also has moderately severe hearing loss, so speaking with him by phone when he doesn't feel well is nearly impossible I was initially (turns out incorrectly) told by Las Ventanas I could not be come to Las Ventanas to assess my father's situation. I was initially (turns out incorrectly) told by Las Ventanas if I took my father out of Las Ventanas to see a doctor, he might not be permitted to come back. I was inititally (turns out incorrectly) told by Las Ventanas that I could not send in a private duty nurse to look after my father. I therefore asked Las Ventanas to go to my father's apartment and take his temperature and finger pulse oximeter oxygen saturation readings, so I could assess the situation remotely myself. Las Ventanas refused to do either, saying their license does not allow them to provide medical care (?!). Taking someone's temperature or reading their finger pulse oximeter does not constitute practicing medicine or providing medical care IMHO. Proof: Las Ventanas operates its own temperature check station at their entrance, which they use to take the temperature of any resident who requests it, or who returns to Las Ventanas after leaving the facility. After I posted scathing reviews on Yelp and Google, Las Ventanas did promptly correct the prior misinformation that I wasn't allowed to come see my father, or take my father to the doctor, or send a nurse. Once I learned this, I rushed right over. Fortunately, I found my father only needs someone to remind him to take his medications and drink water. My father also needs to be seen by a doctor or nurse, but my father's regular doctor refuses to see coronavirus patients in his office, or even in the parking lot outside the doctor's office (?!). 9 months into the Coronavirus "emergency" neither Las Ventanas nor my father's doctor has a strategy (or even a referral) for a resident who does not qualify for admission to a hospital or skilled nursing facility, but does need to be seen by a doctor or nurse. We paid a few hundred thousand dollars to get my father into Las Ventanas, and we're supposed to get 75% of that back if he survives 45 months in there. In addition, we pay several thousand dollars a month for food and services. Las Ventanas is great if you are healthy and need no help, but if you have a moderate illness, and temporarily need a little extra attention (short of being in a nursing home, or in an assisted living), they have no strategy or solutions to offer. Parenthetically, Las Ventanas does have a skilled nursing facility, which also failed to meet my expectations in 2019, when my stepmother died there. She was going to die anyway, so I can't say they caused or hastened her death. But their neglect and inattention at times bordered on the inhumane. Bottom line: If you can afford Las Ventanas, you can afford much safer, much better options. So, vote with your feet and your wallet, and choose another option. PS: Ignore reviews from people just getting started with Las Ventanas. The longtime residents I've spoken to mostly regret their decision.
Dec 15th, 2023