Ventana Canyon Apartments

I have a unique experience with Ventana Canyon Apartments. I was the IT friend of an older gentleman who could not have done what was necessary to gain an apartment here. Everything was done on his first laptop. Michele from the office was an angel. She walked not only my friend, but myself through several of the steps. She always called us back and was available when we popped in one day. He is all moved in and very happy with his new home. Thank you!
Mar 14th, 2024

About to be 3 years here .. no issues.. staffs are nice, and maintenance is always on time
Feb 3rd, 2024

The worst leasing agents to deal with in all of Henderson Nevada.
Nov 6th, 2023

This was my first apartment in Henderson. It is in a manageable price range and amenities that are open 24 hours! Throughout my lease I have had nothing but positive run ins with the management team. Did not have to place one work order through my 14 month lease! Everything is up to date and a great place to call home.
Sep 30th, 2023

The apartments are nice enough, they are definitely an upgrade from what youd find in California. That being said, I would give this place a 5 star rating had it not been for the following. The noise from the neighbors partying at 2am is apparently fine or even til 4am where they have their music blasting. The walls are paper-thin and so you hear a conversation from the neighbors at a normal tone. That just makes the arguing even more so well known. Its apparently fine for that to be happening and so is the partying; but our son that is a newborn that cries when hes hungry doing what children do is apparently something the office feels needs to be written up. A childs basic needs to communicate at a rudimentary level such as a newborn. Please help this make sense. The floors covered by carpet have not been properly maintain as you can hear the creaks as well, not to mention areas in the floor that are bowing. The cabinets that are apparently new are not, theres bowing and not sufficient support or havent been replaced. Things that have been noted on walk in have not been corrected. The staff are friendly when you are moving in yet incredibly rude after the fact. Theres two managers that live on the property that are the worst offenders when it comes to the abrasive attitude. Please explain to us when we pay for our apartments to be maintained that youd expect them to be fixed and maintained for the amounts you charge your tenants. This isnt a crack at maintenance because its obvious they are trying hard to maintain what they can but lack the support from their management. The flexibility in rent payments is nice and so is the flexibility with the deposit. Great Value for the space, yet youd expect better customer service, and a better standard of behavior, let alone common sense that is severely lacking.
Dec 1st, 2023