Cabela's Corporate Offices

Kris Carter _{on Google}

Apr 5th, 2024

Received a Price is Right cash game card from Clark Nissan of Kalispell, MT. The card says we won a $500 dollar Cabelas gift card. We call to claim it and their employee Kendall tells us the cards were a misprint. I might report this to the FTC.
I sent this to you because your brand is sanctioned on the prize giveaway cards.

John Barclay _{on Google}

Apr 3rd, 2024

As a Professional Truck Driver that's driven many different things for quite some time. I've debated and debated on posting this or not. I hate to shatter folks dreams of driving and hauling for this company and brand. There is no competitive pay that is worth your time especially at .50 cents a mile given at most if your lucky 2 trailers a week with no reasonable overnight parking while simultaneously hauling highly regulated equipment and sitting on the one trailer for days at a time. You are stuck on the truck monitoring the trailer like some crazed kid wondering if the boogeyman is coming from somewhere out of the dark. You're expected to not stop within 300 miles of pick up location even if you are out of food and have to use the restroom. The stores won't allow APU use which is for the bunk heaters.. I've had the Sherriff called on me multiple times and woken from my sleep endless amount of times. Then expected to drive 900 plus miles on no sleep because visitors are bothering at all hours. The APU automatically starts at specific temperatures to ensure batteries don't die from the cold and to ensure there is air flow/heat is in the cab. Look elsewhere. Sure support the business, it's quite a nice place but don't be the driver, leave that to the newbies. Oh and you don't get to just drop the trailer at the drop location next to not at all. Haul for some other place like Walmart or some other outdoorsman business. This includes the sister company Bass Pro Shops.

Heather Mccollister _{on Google}

Mar 22nd, 2024

AVON, OHIO - Would NEVER recommend buying a boat from this place and definitely would not recommend getting your boat serviced here unless you enjoy excuses, lies, deceit, carelessness and inexperience. We bought a Tracker boat five years ago, Cabelas Service Center has had my boat in three times for a console that was cracked and under warranty. After waiting SEVERAL months for the console to come in, they have cracked it while trying to install it twice, the third time they were unable to put it in altogether telling me my boat is "off". The acting service manager at the time, as they do not seem to have a steady service manager, told my husband, that they have been in this field a long time and the are over "98.5%" sure that when they send my boat back to White River, the manufacturer, since Cabelas Service had yet to successfully install the consoles, that we would most likely get a new hull because the acting service manager feels that there is structural damage to my boat and walked me around my boat showing me the possible damage, pointing out his vast knowledge of what appeared to be to him structural damage. My boat goes to White River and once the staff has a chance to look at it they install the console and ship it back within 1 1/2 weeks and indicate that there is not structural damage. Boat is back in Ohio at Cabelas, now we are told that the base plate for the seat did not come back from the manufacturer when they shipped my boat back and oh, yeah we can't find the boat keys you gave us back in the beginning of December when you dropped your boat off, why yes it is now the end of March and have not had my boat since the beginning of December and they cannot find the boat seats either that they removed from the boat prior to shipment to the manufacturer. We are now told today, still waiting on that base plate, that if the base plate is not here by Tuesday they will remove one from the showroom floors boats and install it. I do NOT understand why this cannot be done today, as we were there today and it is not a 'right down the road trip' for us and you have had my boat for the 3rd time for the same thing and have had it for a total of over one year for this console issue. Meanwhile we continue to pay for a boat that we have physically had for 4 of the 5 years we have owned it. Customer service is NOT top priority at least when it comes to their boats and service of the boats that you purchase brand new from them. Hoping to have the boat back as promised on Tuesday, without the lies and excuses, but lessons learned is not to ever count on anything that comes out of the boat sales or service departments mouth. The store and staff of the store itself has always been great, have bought fishing stuff, hunting stuff, guns and other merchandise and never had a problem. Be leery of buying boats from here unless you go elsewhere for any warranty issues, preferably a boat repair shop that knows what they are doing, won't BS you or tell you that your boat has structural damage unless they know for sure, won't give your equipment (batteries) that was removed from your boat to someone that comes in off the streets regardless of their relationship to you, without double checking with the boat owner first if that is acceptable or not and won't lose the keys to your boat.

Junior Morales _{on Google}

Mar 4th, 2024

Walked in looking to purchase a safe. Employee explained they did have the new safe i wanted in box free from damage at the store location i went to. So I continued to purchase the safe. When i went to pick up the safe at customer pick up they tried to give me the damaged used display safe after i told them twice i did not want it due to damage and manager refused to give a discount on the display safe that was damaged. I still wanted to purchase a new safe because thats what i paid for and instead of ordering me a new one like i asked they returned my money as if not wanting my business. If i paid for a new safe i should receive a new safe not a damaged one. Unprofessional way of handling things. Thats why i dont like to shop there horrible customer service.

Kristin Curtis _{on Google}

Feb 22nd, 2024

I bought my son a Carhart Brown jacket for Christmas on November 30th. I second guessed myself on December 16th and bought the same jacket in black. Christmas morning, he decided to go with the black one. Both purchases were made online. For his birthday in February, I made another Cabela's online purchase and bought a matching black Carhart duffle bag for my son to use for baseball.
Life happens and I finally got around to returning the Carhart Brown jacket yesterday. When I talked to the woman at the Customer Service desk in Hammond, IN, she stated that I missed the 90 day return window (by six days!). I asked if I could receive store credit instead of a refund. She said no. I walked away and called corporate. Surely, they would value my business. It's a Carhart jacket (that was still in the unopened shipping box because it was easiest to leave it closed and wrap it for Christmas). They would not have a problem reselling it.
The customer service rep also denied my request. Six days late!!! I was so disappointed, especially considering that I bought the black one from them.
Never again. The 1.7 customer review rating makes complete sense. Future buyers beware.