Shred Vault

Last year while my father was hospitalized I shipped all of his remaining possessions from this location. Approximately 30 prized figurines. I paid them to do all the packing for these items and send to my home in California. My father, a senior-disabled vietnam vet, spent three months in the hospital to recover, then move to my home in California only to find that everything that he had left in the world had been crushed in shipping. Not one item was spared from near complete ruin and all many collectibles. Lord of the Ring Figurines, etc. I trusted them to manage this as I was away from home and my father was still critical. The boxes arrived half the height they started, heavier figures piled on top of smaller ones. I spent nearly $300 for this and have been trying to get them to make it right since mid last year. FedEx has advised me that as they are not a "FedEx location" only a connected one, claims must be handled by them. "The Mailroom's" response is to ask me for information then ignore me. My emails have been ignored for many months now. The claim started in July of last year. FedEx has told me that it sounds like I have a very valid claim from what they've seen but it has to be handled by this location for resolution due to their contract with them. I strongly suggest not trusting anything you value to this place for shipping. I've attached pictures of the items that faired the BEST in the shipment.
Feb 3rd, 2023

Im grateful for and satisfied with the postal box hosting. Easy process to obtain and good service accepting packages. However, I must caution against using The Mailroom to ship packages. It was a frustrating process with package lost and never transferred to USPS. If your package is important, do not take a chance.
Jun 2nd, 2022

I have been to The Mail Room for years! Always very friendly and keeps all my information and all the family members that I mail to! Thanks!!
Mar 31st, 2022

Nov 26th, 2021

This store is under new management so the previous reviews regarding customer service no longer apply. Also, the cost to ship a package UPS Ground there was literally twice as much as if I had taken it to UPS. Based on exact same shipping dimensions, weight and destination. I had no idea there was such a huge up charge or I would have taken my package directly to UPS.
Aug 12th, 2021