West Dodge Medical Plaza

Whoa. God forbid you request a medical records transfer - the receptionist will insist that this is not his job, will refuse to fax records, will refuse to provide the phone number to the medical records department, and will act like he is performing some kind of grand favor to you just by speaking with you over the phone. He wouldn't even tell me his name. I have to wonder if a disgruntled, alcoholic bum wandered in off the streets and started picking up phone calls. That's how unprofessional this conversation went. I don't know what you pay these receptionists, but it's too much, given their complete reluctance to perform their duties. I guess I'm glad that we left this facility. I can't imagine getting worse customer service from any other clinic/provider.
Aug 7th, 2023

Mar 2nd, 2021