Regis Salon

I’ve been going to this salon for 6 years. Within the last year I had a problem with a stylist. The stylist took about 10 minutes on my hair, cut it way to short and charged me 30 dollars. I was very upset. EVERY haircut I’ve gotten has taken 25-40 minutes. That’s what I expect when I’m paying 30+ dollars for a haircut. I called to complain about this, the manager offered me some gift cards or something, I said that was not necessary, I felt happy after speaking with the manager. I’ve gotten Shelby for the last few haircuts and she had been doing an amazing job. Recently I came in again. The manager cut my hair this time. Answered the phone during my haircut (took about 3 minutes). Then said “I’m gonna try to hurry up and buzz you before my clippers die” I thought she was joking, apparently she was in a hurry since she only shampooed me and didn’t condition me. Everytime for 6+ years I’ve always gotten it conditioned, so it was clear she was in a hurry. Then while I was paying she answered the phone again, another 3 minutes. The entire haircut including the two phone calls took 15 minutes. I was basically balled and very upset. So I called to speak with the GM the GM sent my complaint to the manager. She called me and told me. ‘I’m sorry you were unhappy, I can offer you a complementary conditioning. Sorry it was so short, I come from a barber settling , I don’t spend more than 10 minutes on a haircut.” This is upsetting because first of all it’s not complimentary when it’s suppose to come with my haircut, 2nd I didn’t have hardly any hair left after they cut it all off. And 3rd of all some haircuts take more than 10 minutes. She just made excuses like I knew she would. I will never return to this salon or a salon owned by The Beautiful Group.
Oct 17th, 2019

I loved how Jennifer knew her stuff she completely talked me through the entire process n was completely honest ty I absolutely loved how my daughters hair came out the colors are amazing
Sep 28th, 2019

I do not recommend working for Regis owned by The Beautiful Group
Sep 11th, 2019

Aug 10th, 2019

Service was a little slow but the food was GREAT we will be back!
Aug 6th, 2019