Residential Support Services

I currently work for RSS at the Westchester home I've been here almost 2 months and from what I see they let there staff do whatever they want I had voiced a few concerns about another staff member now it seems like there nitpicking everything I do not to mention I've had no real training since I started every person was sleeping during my training even the manager everything was hear say training no hands on whatsoever and it's really discouraging because I enjoy the job.
Jan 30th, 2022

Dec 11th, 2020

Jan 10th, 2020

Nov 17th, 2019

3 goes to the clients as I feel this business itself deserves maybe a 1/2 star. The residents suffer due to this company. Lack of training in working with the clients, expected to handle wheelchair clients alone when some need 2 staff, severely under staffed and employees expected to work non stop. Constantly in troble for doing things wrong when company and managers fail proper training. Managers will say information on residents is not relevant ans just say blah blah blah during a meeting. Managers sit in office playing on their phones or sit and laugh about the residents and make fun of them for falling or wach camera video over and over while laughing. Some managers cannot even handle the residents in certain group homes. Group home managers are horrible, rude and will not pull their part. If a group manager can lift a client anyone, then they expect to. No care for your own personal life, high risk of being injured or your own limitations and disabilities. If this company was ran better, could keep staff I would for sure say it could have potential to thrive. It's sad the clients suffer so much as they are all amazing.
Apr 13th, 2023