Fairmont Hot Springs Resort

Apr 4th, 2024

Nostalgia if your from the area. Decent pools but tends to be busy. High level of chlorine in the pool, good or bad is up to you. Magical early morning soaks outside when the weather is chilly.
Mar 16th, 2024

I was here for a work meeting and the food served was delicious! There was enough parking and space in the conference room/ballroom.
Mar 7th, 2024

One of the scariest public interactions I have ever had was at Fairmont Hot Springs Pool with (Mike, the pool membership employee)? He freaked out on me yesterday. I have seen him come unglued on people multiple times through the years. Ive even had a couple negative but brief experiences with him. I watched him yell at a lady in line in front of me. All she asked is if she could pay for a membership for her and her children to swim. He told her he was too busy and it would take four days, so go home and do it online. At this point, I was apprehensive and nervous. So I stepped to the window and gave him my Badge. With that, I nervously asked him if my kids were in the system yet I had purchased a membership a couple days ago. He came back out, yelling and lecturing me and screaming about not having enough time to do his job and that he just had two weeks off and I needed to just wait. I even said if its not in the system yet thats fine, I just wanted to check. Then he started yelling at me because I put her in as a new member and not a returning member. He started to slam his fist on the desk and scream at me. He was screaming thats enough and clenching his fists, I ran out of there crying Friday, he scared me so badly. Straight up to the front desk shaking and crying. The General Manager left me standing in the lobby crying and shaking for 15 minutes in front of hotel, guest and employees while he called Mike and got his story first. When I spoke to The General Manager about what happened and I was so upset, they told me if I didnt like the service and wanted my money back I could go somewhere else. I have never experienced anything like this in my entire life. I still cant believe it even happened!!! I just wondered if anyone else had had a bad or negative experience with this Mike the pool membership guy. It seems everywhere I turn, somebody has a story about him and I think something needs to be done. The distinct impression I got from management is that they dont make their money from pool memberships, so any problems that arise from that, are of no concern. its sad because a lot of us locals have supported that business for many many years. Fairmont used to be my safe space. Noteworthy details: Scary scary scary
Mar 4th, 2024

Pros: great location, good concept, extremely family friendly. The kids in our group had a blast. Love that there's an inside pool. Food was great in both the cafe and restaurant. Cons: Front desk wasn't very inviting. I'm not a person to expect a red carpet or anything but a smile would be nice. People are paying over 200 a night to stay there. Kids under 6 I believe, aren't allowed in the hot pools. And the other pool is luke warm at best. And the chlorine is HEAVY. My skin is still recovering from it almost a week later. My hair was actually crispy when it dried from the chemicals. The deck of the inside pool was slimy. The pool bar opened when it wanted. One second it was open, 5 minutes later the bartender was gone. We had to go to the restaurant bar soaking wet to get drinks and even those bartenders were asking where the pool bartender was. Service in the restaurant was just bad. And for the price of the food I'd expect a little better. We waited about 10 minutes while the employees were standing around talking at the bar and when we heard one girl say she was going on break we just decided to get up and leave because obviously no one was coming to serve us. The water in the rooms during the shower was barely warm. One of those showers where you get in and out as quickly as you can because its uncomfortable. If you need a buggy to carry all your stuff, make sure you're staying in the building where the front desk is because the ramp to get in the other building is clear on the other side. It was windy as all get out and it was painful watching people struggle to get there stuff in because they couldn't use the door that was right outside the main lobby area. Rooms: Room were clean. Beds comfy. Shower water was barely warm.
Mar 1st, 2024