Arctic Food Equipment

We appreciate your taking the time to leave feedback about our services, but we would like to add some context to this service call and explain the situation in its entirety. This Christian organization is located 2.5-3 hours from our location. When a potential customer is located so far away our dispatches make the point of contact aware of our drive time policy and charges, especially for a customer with little history with us. We pay our service technicians for their time, which includes driving. Why call a service company from so far away and expect not to pay a hard working technician for his time? When our tech examined the unit he found it was poorly maintained, out of warranty and likely not worth repairing. Which was explained to the customer. He charged the unit anyway. The on site technician provided a total before leaving, but you called our service manager regardless. You claim you called to ask to work with us on the bill, but the first thing you said was, I won't be using your company again, complaining about having to pay a man for his labor. If you would have asked for a quote we would have provided one, but at no point in time did we deceive you on pricing. In fact, several people tried to dissuade you from spending money on an old unit. Again, we're happy to discuss further, but our policies have always remained the same and we've always charged drive time. I'm not sure what was expected or why it's acceptable to not pay hard working companies simply because your boarding school is located in a remote location.