American Cleaners

Dec 28th, 2023

Friendly and much less expensive than others
Dec 28th, 2023

So I took a coupon for my sons dress shirt. I was already picking up mine. I used a coupon when I took my shirts, and I took another one for my son's order since he forgot. Anyhow, the coupon I took for his ONE SHIRT was for laundered shirts, NOT dry cleaning. So they wouldnt honor the coupon. Both coupons were for shirts cleaned for 2.50 each, no limit. The guy before me forgot a coupon, and the other lady whipped out a photocopy of the coupons sheet and cut one out for him. This year alone I have spent probably 500 bucks with them. Never again. To the lady with the short gray hair: smile a little. Life will get better. Service: Clothes pressing
Sep 16th, 2023

Sep 13th, 2023

I really wanted to like this place, because the location is so convenient for me and the staff really were nice people. But unfortunately Im paying for the service and it was a failure. I took a $100+ dress there as the dress was dry clean only. I have never had to use a dry cleaner before but I chose American Cleaners. When I dropped off the dress, which was fully sequined, I specifically asked if there were any concerns about putting the dress through their cleaning process. They informed me there was a chance a stain on the dress might not fully come out. I was okay with this- the stain was on the inside of the dress and not super noticeable. I was however not informed there was a risk of the dress being totally ruined by the process. When I went to pick it up, it looked like a cat took its claws to the dress. Sequins and threads ripped up everywhere. The worker agreed it was totally ruined , apologized and sent to customer service. After it sat in customer service for an extended period, I called for an update and I guess it was never sent or not ready yet but it took a couple more weeks to get a call back saying it was ready. When I asked on the phone what the result was, they seems confused and I had to explain again the damage to the dress (which is very visible) and then they apologized again saying it seems it was not looked at. Finally I got the call saying it was ready and the result was me being told there was nothing that could be done. They did not even refund the fee I paid for the service. So in essence I paid American Cleaners to totally ruin a $100+ dollar dress. Very disappointing and I wanted them to be my go-to, but I clearly wont be going back unless someone actually compensates me for the damage and trouble I went through. Its been an exhausting ordeal.
Oct 2nd, 2023