JB Robinson Jewelers

Tara Massey _{on Google}

May 14th, 2012

My husband and I have been a customer of J.B. Robinson for 5 years and have made many purchases with them. My husband surprised me by upgrading my ring to a 1kt (centerpiece) diamond and I have only gotten to wear the ring a total of maybe 4 weeks out of this 6 months because it has either been at the jeweler's fixing all the things that they did wrong or we asked them to change because of the mistakes the jeweler had made. We have purchased at least 10 items from them, but I will not shop for new jewelry from this company ever again! Since February 2012 we have had nothing but issues, not only with the store but the management as well as the jeweler they ship their customers products off to! I have never in my life met a manager that was not only rude to my husband and I but she also tried to act as if we were just making stuff up and I was just being dramatic. I had several people look at it and they said I was right and they would demand a new ring & I should get the engagement ring replaced. They are replacing the wedding bands for the second time now because of how much they have thinned them out from filing them to much. So we finally were able to get someone else with in the store to try to make it right this time, hopefully,( but after 6 months of calls, e-mails, and actually going up to the store) EVERY time they touch it seems the ring seems to get worse. I wouldn't recommend this jewelry store or any stores affiliated with them to anyone.