Build-A-Bear Workshop, Inc. - Corporate Office

This place is much bigger than the ones in the mall and had several more options. Employees were friendly and quick. Very kid friendly.
Mar 31st, 2024

World headquarters, enough said!
Mar 22nd, 2024

Location at Build A Bear world HQ STL, MO ..1 employee to 40 customers.. no exaggeration. Not sure if another employee called in or why this poor young lady (Alicia) is working all by herself but an absolutely awful experience for both her and the customer. I will say she didnt complain once and kept an extremely pleasant demeanor. A customer experience nightmare. Abhorrent.
Mar 6th, 2024

Difficult customer service experience. I ordered a gift online to be shipped to me, and I ordered the special blue gift box. The order came and the box was damaged. I contacted customer service about the issue. They said they would be happy to send me another replacement. It arrived a few days later and was damaged worse than the first one. It was folded along the sides of the box instead of the creases. I then contacted them again with pictures and said that I wanted a refund and asked to go pick up a box at no cost for my inconvenience (the gift box is $3). The closest store to me is in a mall (which I detest going to) that is 20-25 minutes away. I told them all of this and they said that I could have one or the other but not both. And their apology was nothing but lip service. I gave them every chance to make it right, and they refused. To see just how bad the damage was, I've posted pictures of both boxes I was sent. And this was their final response to me: "We are always listening to our Guests and are happy to pass along your request to the appropriate department for consideration." Edit for resolution: After making an additional request, which was for a refund and the basic box (since it is a sturdier item), via email, they denied that as well and only refunded me without addressing the other request. I contacted them via email again asking about the box and they said no. I called the customer service line and explained the situation and asked for some sort of a customer service resolution. They offered to refund my shipping costs, which I accepted. I've updated the star rating to 3 because one should not have to go through all of that just to get a resolution for a small item like a gift box.
Feb 16th, 2024

Nov 11th, 2023