Soft Surroundings - Corporate Office

I have a new internet provider. Ever since I switched provides, I cannot log onto the Soft Surroundings web Site. Customer Service is not helpful beyond saying to refresh my browser. I contacted my new internet provider and they say the problem is on Soft Surroundings side, dealing with the IP address. I cannot get anyone to help resolve this issue.
Jan 31st, 2024

Let me say, I have shopped at Soft Surroundings online for years and enjoyed great service and wonderful sale pricing. Today, they sent out an email for 30% off of markdowns that were already 75% off. I was online shopping for over one hour, put items in my cart, went to check out and the code they provided would not work. I was on the phone with customer service, then the manager, and they shared that the discount does not work on final sale items. Really????? All of your marketing and your website, says, Enjoy 30% off. Karen, the CS manager would not budge. The difference was $57. I did not order the items. They could of, should of, stood by their marketing and taken care of my sale. Oh well....
Jun 30th, 2023

I purchased $1200 worth of clothing from them online, then shortly after they started spamming me and sent me a 30% off coupon a few days after my order. So I called and asked for a credit towarda another purchase and they refused to issue one. So, I returned all of the clothes. They were good about processing my refund. If i ever need basic linen clothes and want to read spam texts and deal witha low morale company, maybe I will give them a shot.
Apr 28th, 2023

I like shopping at Soft Surrounding in Town & Country, Houston. Very disappointed yall no longer carry the silk pillowcases. They were so nice and perfect for home and for gifts. Please bring them back.
Feb 3rd, 2023

I have purchased clothes from SS for as long as they have been in business, more than 10 years @ The Texas location in The Woodlands & online. Excellent selection the best customer service of any store. So sad they chose to close The Woodlands location recently. The only store left in Houston is Memorial. Long drive. I made the long drive to Memorial right before Valentines Day. What a waste of time. The store had nothing for Valentines Day not a single item! The collection is outdated, really ugly selection. I am looking now @ the spring catalogue which is a rewind of 5 years ago. Plain outdated no color. Prices have not changed, just quality & all the special things that made Soft Surroundings special. Whomever is doing the buying these days should take a trip into Target they at are working to attract customers not drive them off!
Feb 4th, 2023