T-Mobile

I came in with a variety of problems relating to the contact information on my account - it had been entered in incorrectly by various phone customer service representatives over the years - that was essentially barring me from using my account. After visiting two other T-Mobile stores, this was the first one with a representative, Meghin H., interested in helping me fix my account. She was incredibly patient and kind as we sorted out all problems with my account.
Sep 27th, 2022

Nice store but a little confusing as that strip mall faces away from the street (S. Hanley). This not the T-Mobile store for repairs, that. As the so kindly directed me is just across the highway in the strip mall at Clayton Rd & Highland Terrace.
Sep 4th, 2022

Service was excellently carried out by Eli and Devon gave me outstanding service ,were patient knowledgeable , and attentive to my situation. I appreciated their services.
Jul 29th, 2022

I wasted over 4 hours here and they did not remotely resolve my issue. They sold me a new phone then did not give me a receipt, tracking number, nor confirmation email at all. They charged my card then after I had to go to YET ANOTHER t mobile store because this incapable staff was not trained well enough to help me and simply resolve the very non-complicated issue,the other store could not even find record of the phone or sale at all. The lack of any sort of customer service is simply atrocious. No way to treat a +20 year customer.
Jul 16th, 2022

Excellent service ! And very Informed . Made my upgrade and switch very easy. Even after I made huge mistakes on my end they were still able to fix it with a smile on the face . I was helped by Devon who was super nice to my daughter ( he even showed her his backflip skills) all while helping me upgrade my phone and get a new one sent out , he was also able to fix any problem I had; he was a huge help! . . Amazing GREAT professional SERVICE . I will definitely be back .
Jun 25th, 2022