Earth Outdoor Wood Furnaces

Wth Lance where are you!!! Guess I'm on my own!!! Thanks a freeking lot!!! You suck Earth Outdoor, are you kidding me? Wow And months later you don't care And use psalm24:1 on your website... At least you guys could call but nope God is watching shouldn't hide behind religious psalms... Here's one for ya revenge is mine sayith the lord , you should stand behind your products
Sep 13th, 2021

Filing complaints on this company. Ordered a stove and still waiting over twice the length of time they stated it would take and still telling me longer to wait. Believe a scam and starting my BBB complaints and getting my attorney and Bank involved.
Jan 15th, 2021

I am only giving one star because zero isn’t an option. I had a weld fail across the bottom of the water jacket. I have called them five times over the past 9 months, each time the warranty guy is out and will not return my call. Terrible product and even worse customer service. Update to say I finally talked to the warranty guy. He assured me there were no welds across the bottom of the water jackets. I sent him a picture and he again refuses to take my calls. STAY AWAY!!!!!!
Aug 22nd, 2020

Big cracks in the firebox after 3 seasons. Fortunately I know a welder in the family so we can fix it. This was the replacement after the first unit had a bad weld and couldn’t be fixed. I always try to support small American businesses, but I have to say I can’t recommend these guys. Sorry.
Jul 21st, 2020

In December 2016 we purchased an Earth wood furnace and hvac system from Browns Heating and Cooling in Salem ($10,000 for entire setup). They recommend an Earth, when we were leaning towards a Hardy. BBAD DECISION. From the first day we have had issues with the furnace. Every year we have had different issues with the furnace. We spent several hundred on technical calls in the past 4 years. The icing on the cake has been the past year. Late winter of last year, the stove started leaking. Tech said ‘this one started a little early, normally don’t see the water box cracking until year 7-8’. Boy that was a revelation. Tried contacting Earth directly. No answer or phone call returned. Browns said it was not their problem. We paid a couple hundred for a welder to come weld and patch the stove. Now the door will not shut and have to re adjust the ubolts each time the door is opened. We have spent over 3 hours adjusting the ubolts in the past week. Browns refuses to address the issue unless I pay an service call fee AND a trip fee (sick to death of paying outrageous service calls for a junk product they sold). Lesson here is DO NOT BUY ANYTHING FROM EARTH, unless you enjoy throwing your money away.
Mar 21st, 2020