Jennifer Hubbs - State Farm Insurance Agent

Scoots D _{on Google}

Mar 10th, 2019

After getting the runaround from customer service about canceling several policies, I reached out to Jennifer. Jennifer, was never my agent. She let me voice my concerns even though I was rude and assisted with getting me the information and the rectification I needed! If she was willing to do this for me...someone whos never done business with her. I can only imagine what shes prepared to do for her customers! Thank you for your help great job!

Robert Blehm _{on Google}

Aug 8th, 2018

Jennifer Hubbs, the agent at this location, is a nice person hands down. Her office is staffed with seemingly helpful and pleasant people. Dont mistake this for competence or experience. If you never file a claim, youll be satisfied here. This office will happily and in a friendly way accept your premiums.
Get an agent that has expertise and experience, not one learning the business on your dime. State Farm Is a very good company, but only as good as its weakest link. The agent must know what theyre doing. They must have integrity and do what is right.
I made my first insurance claim in 25+ years for a broken windshield. My agent advised me that State Farm wouldnt pay to fix my vehicle with OEM or equivalent parts. Additionally, she referred me to a repair shop that was not familiar with my vehicle, or how to fix and repair it. I was then informed by the shop that used/refurbished parts were going to be used. You have to respect honesty.
These issues were brought to Ms. Hobbs attention. She advised me she was Powerless and her hands were tied. UNACCEPTABLE. I had to spend hundreds of dollars above my deductible and waste many hours having a windshield properly installed.
When this was over, I was out of pocket my deductible (no problem ) and hundreds of additional dollars just to have my vehicle correctly repaired. This in addition to many wasted hours on the phone, in essence doing her job for her, completely UNACCEPTABLE.
In this case my agent was "Not like a good neighbor, and was definitely not there".
UPDATE: 10/2018
I was contacted by a friend who seems to have the same problem I had with Ms. Hubbs. Very unfortunate. I and other family members have used State Farm for over 40 years. Service & claims seem to vary wildly with the only variable being the agent. If you live in southern KCMO or Johnson County, KS, Harlan Parker & his son (State Farm) are very professional. Issues are handled effectively and with integrity. Maybe after some more experience/training, my former agent will learn these simple skills? Until then, proceed with extreme caution.