Clarity Auto Glass

I want to start by expressing my sincere apologies for the inconvenience and frustration you've experienced during your recent visit to our auto shop. I deeply regret that your expectations were not met, and I assure you that we take your feedback seriously as it helps us improve our services. I understand that the situation you described involving your rear window replacement has been far from satisfactory. I would like to clarify the circumstances surrounding the issues you faced. Incorrect back glass window: We acknowledge that there was an error in the initial window replacement, and I want to apologize for any miscommunication or confusion that may have occurred during this process. We are committed to providing high-quality parts that are specifically designed for your vehicle, and the incorrect installation of the window was a mistake on our part. Car Not Functioning: It is deeply concerning to hear that your car is currently not functioning properly following the back glass window replacement. This is certainly not the level of service we aim to provide. Our technicians are trained to handle repairs with utmost care and precision. I assure you that we take full responsibility for any damage or issues that have arisen as a result of our work. If you recall, we did recommend that you contact Ford since your car’s battery and door latch were faulty and we don’t specialize in those areas, unfortunately. Good to hear that Ford was able to find the necessary parts for your vehicle. I would like to invite you to reach out to us directly so that we can discuss your specific situation in more detail and work towards a resolution that satisfies you. Your satisfaction is our top priority, and we are committed to making things right for you. Once again, I apologize for any inconvenience you have endured, and we appreciate your patience and understanding during this challenging time. We look forward to the opportunity to regain your trust and provide you with the level of service you rightfully expect from us. Sincerely,Clarity Auto Glass