US Bank Home Mortgage

Hailey Riley _{on Google}

Feb 7th, 2019

Very unprofessional. Rude and unhelpful in ever way possible. I will NEVER recommend this bank to anyone. The manager refused to speak to me. Says she didn’t have the paper work for me to pick up the bank deposit for the business I work for. We filled that out three months prior to that. Didn’t care what I had to say whatsoever. Never In my life been talked to the way she talked to me.

Paul Edwards _{on Google}

Sep 1st, 2017

Not nice people. Sarcastic and unhelpful

Samuel Wilson _{on Google}

Jul 24th, 2018

Amy West branch manager...Dexter MO. Tellers make client approved withdrawals, print cashier's checks but fail to sign them when given to client. Client drive 3 hours each way to get said check bc they just moved here and this is the closest US BANK. Goes to use it and there's no signature. It's a valid check. NO signature. What do you do then? Drive 6 hours again so they can sign the check? No. This is your fault. You made the error, you solve it Amy. It is 2018! Why not just have the client send you a copy of the cashiers check with VOID written on it (as you know it is a good check because your inept teller wrote it) and wire the funds? Why not solve this creatively? If you think it is just as easy to tell someone else to drive 6 hours...do it yourself. We had a very unfriendly conversation ( I was unfriendly not Amy, but I am super irritated at this).
UPDATE: Amy Did. She drove herself here the 6 hours round trip and signed the check. I am blown away that someone did what was right. Otherwise her clients would be sleeping outside tonight.