Park Heights Restaurant

I used to work here. Oh the things I've seen. The service is fine and the atmosphere is quality but the people in charge are terrible, abusive, mean, cheap, and classist. If you care about people, don't eat here.
Feb 28th, 2024

Feb 27th, 2024

Sasha was our server and she did a great job!!
Feb 25th, 2024

Park Heights has become a favorite date spot for me and my partner! Weve been twice, on a slow evening and during the Valentines Day weekend rush and both times, our food and service have been exceptionally good! Were fond of the Duck Confit Egg Rolls, which were crispy and flavorful as well as the Steak Frites with parmesan truffle fries! On our most recent outing to Park Heights I ordered the Ribeye, and while its definitely a splurge it was so worth it! It was flavorful and cooked to perfection. The atmosphere is upscale and inviting, staff were friendly and prompt! Park Heights is a must try while in Downtown Tupelo!
Feb 18th, 2024

WE PAID $150 AND GOT ABSOLUTELY NO FOOD, WE HAD TO LEAVE AND GO FIND SOMEWHERE ELSE TO EAT AT 11PM!! If I could give this "restaurant" even less stars I would! I don't recommend it to anyone after our going on Valentines Day. For a high end restaurant they should seriously be ashamed of themselves! From a two hour wait, to HAIR IN OUR FOOD, then half the food being BURNT, and the other half being completely RAW. It just kept getting worse and worse. First of all it took FOURTY minutes, yes I said 40 minutes to get a drink. We had ordered a charcuterie board at that same time as the drinks and they came out together. That thing was so disgusting we couldnt even eat it. We told the waitress it was probably one of the worst things we have ever had and she laughs and goes "Oh my gosh I know I couldnt even eat it" and took it away barely touched. We should of known at that point things werent going well but we decided to stick it out. 20 minutes later we still had no food and the waitress finally offered us some rolls. We were starving at that point because it was almost ten at night! She not only brought us out ROCK HARD ROLLS but the butter had HAIR IN IT! At that point I'm just about gagging because it was in my mouth and we waited at least ten minutes for the girl to come back to the table and we tell her theres HAIR IN THE BUTTER AND SHOW HER, and she goes "oh my gosh im sorry" and takes it away. At that point she should of gotten at very least a manager and didnt. I told my husband I wanted to get up and walk out but he didnt want to cause a scene even though they had already ruined our night. So FINALLY just under two hours later our food comes out and i look at my husbands and his CHICKEN IS BURNT and vegetables are uncooked and my STEAK IS BURNT TO A CRISP ON THE OUTSIDE RAW AND BLOODY INSIDE. AND WAS SO TOUGH IT WAS STRINGY AND COULD BARELY BE CUT! We told the girl this and all she said was do you want me to package it for you to go? We said no just bring us the check! We paid ONE HUNDRED AND FIFTY DOLLARS AND LEFT HAVING ABSOLUTELY NO FOOD!!! We left all the food on the table and walked away!! She never got us a manager, she never offered to take anything off the bill. We were as nice as you could possibly be because we werent trying to cause a scene with so many people there and with it being Valentines. That's also why we didnt just come out and ask for a manager either. This restaurant and the management should really be ashamed. The waitress at the very least should of made management aware of what was going on. We will not be going back. My husband has a large company here in town that used to use them for meetings and after this he wont use them again. So not only are they going to lose ALL of our business, next time someone asks us about this place we will tell them about our experience and recommend somewhere else especially after how we were treated. Didnt care that the food was TERRIBLE as long as they got paid. And if a manager would like to talk about this, I'll be more than happy to be contacted.
Feb 17th, 2024