CALIBER HOME LOANS

Canda had over 80 days to process a loan for our buyers buyer. She waited until the day after it was supposed to close to pull the funding with absolutely no communication prior to that, that the loan wouldn’t go through. Moving trucks were loaded, flights and lodging arranged for out of town buyers, it goes on and on. Her negligence impacted many, many lives and cost us all thousands in the domino effect it created. I reached out to her and her boss and never heard back. I would not recommend to anyone. This was the most stressful, tragic, and completely avoidable experience.
Jan 1st, 2020

We listed our house on the market August 2019. We received a offer with a pre-approval from Canda Olmi who was at Thompson Kane at the time for this buyer on 9/5/19. We then accepted and contracted with the buyer with a closing date set for 10/14/19. Buyer agreed to extend until 11/14/19 due to us purchasing a new home with a scheduled closing date for 11/14/19. Ms.Olmi apparently switched jobs and began working with Caliber Home Loans in October 2019. We were unaware of this change and that she was taking our buyers loan with her which started his loan process over. The week of closing we began to get information of the buyer going out of state for a death in the family and may not be back in time to close on that Friday. Due to the house we were purchasing we really needed to complete our closing on time. The next 48 hours were spent getting our buyer a power of attorney approved to sign on time due to the closing disclosure had not been signed until late Tuesday afternoon so we could not sign before Friday. Once we had POA approved Ms. Olmi then stated as of Thursday the buyers ssn was "flagged" and they were working on getting his ssn cleared. We were told multiple times they were still moving forward to close on Friday resulting in us and our sellers of the new purchase to take time off work and schedule movers and load uhauls. We were scheduled to close at 9am Friday needless to say we were not able to do that. We were told multiple times we would close by end of day. We did not close at all that Friday resulting in both families scrambling and costing both families 1000's. Going into the weekend we were assured we would close Monday. So again we all made arrangements for Monday. By mid-morning we were being told we had a clear to close and was waiting on the "packet". Shortly there after we were contacted that our buyer had been denied and the packet/closing/loan was canceled. Due to errors, negligence, misinforming the realtors involved, and honestly just flat out lying about the details behind this loan we spent and lost 1000's as well did our seller of the new home who also was unable to close on their new home in another state. This was the beginning of almost a month of stress, financial burdens, and uncertainties of the sells of any of the properties tied into this situation. Ms. Olmi nor her partner Dave Green took any ownership in the errors and offered zero help or apologies to assist in the situation. Thankfully we had another local bank get involved and took proper steps in getting our buyer approved and we were able to close 12/13/19. We were unable to recoup any of the loss wages or expenses spent moving on the first 2 dates we were given to close. We understand things happen in real estate and sometimes unknowns come up, but I am having a hard time believing the flags were not there early on during the approval process for the buyer between Thompson Kane or Caliber Home Loans. If Ms. Olmi would have been honest with her client or his realtor we could have made several other arrangements that wouldn't have cost so much emotional & financial stress. We just want others to be warned and aware when using Canda Olmi and/or Caliber Home Loans.
Feb 11th, 2019