Bullock's Auto Repair

I was referred by a friend to this group who had a better experience. I DID NOT. They had my vehicle for over a month to repair timing chain. After working on the timing chain and other things they suggested, I had it for a day and it was towed back. The stated the reason were for the cheap coil packs. They priced me to replace with Motorcraft on the three failing and tune up ($720). It was still having trouble so they wanted to work on it more. After over nearly $3k in parts and nearly $4k in labor, I parted ways. I decide to replace the last 5 coil packs with MC. Only to find that they installed a different cheaper brand - Blue Streak and NOT the agreed and PAID for MC. A bit on the shady side if you ask me. How can you quote and charge me for MC and not use it?? They fall back to their poor communication. The mechanic working on it seemed like any work you asked for he would act like you are putting him out. Strange group with little to NO communication. Whatever you agree upon might not be what they actually do. CHECK THE WORK!! I made 7-8 trips over the course of the month to this place. Being a business owner, I was amazed at how the guy I worked with just didn't really care. Oh well attitude. I was kind enough to let the mechanic to take by bull bar off to make the job easier (just toss it in the back of the truck). They forgot and let is by their work station. So, work was no better or less that what I could have done for 1/4 of cost and time. A lady did bring my bumper to me with remorse, but that might be their only shinning light. Sad deal as I was looking for a company to help manage a fleet of truck. Told the guy from the start and gave them ample time and chances to get things right. Hoping the owner sees this if he is not part of the problem. #still looking for an honest and good mechanic. PASS ON THIS ONE.
Mar 24th, 2024

Great people great service very knowledgeable will be going back for my car needs thanks you guys !
Mar 19th, 2024

Feb 29th, 2024

Always honest and clear about what is urgent and what might need work later on. I've never had surprise costs. They always inform me before unexpected work is done.
Feb 21st, 2024

If you really want truly honest and experienced mechanics, this is the Holy Grail! My family has been doing business with Bullock's since the 80s and 90s when they were located in Jackson. You can't possibly ask for nor expect better service and know how when it comes to true and honest vehicle mechanical doctors. Amazing professionals and amazing people, 10,000 Stars
Feb 14th, 2024