Donna Stewart: IBERIABANK Mortgage

If I could leave zero stars I would and how she has nothing but 5 star reviews is beyond me. I received nothing besides unprofessionalism from Donna. She dropped the ball from the beginning by apparently failing to pre-approve me for the loan she insisted she could get me. She then proceeded never to reach out to me or keep me updated, ever. I had to call and text her multiple times a day before I got a single response from her. When I did talk to her, she always insisted everything in the process was going exactly as it was supposed to and everything was fine and then at the drop of a dime she could no longer get me the loan and bond she said she could get me a month prior, and the bond was the only reason I was working with her in the first place. After the weekend she said that she could get me a different loan and said that "this IS going to work." She assured me over and over because by this point I already had no faith in her and kept asking for reassurance. We were supposed to receive the clear to close within a certain number of days, and those days came and went. Multiple days out of our FIFTH closing extension, just a few days short of an entire month after the initial closing date, and I have yet to receive anything from Donna. I let her know that this far out from when we were supposed to move, with the unexpected down-payment, I had to choose between moving costs for moving across country or having a place to live and paying bills here so I needed to know the ruling on my loan by end of day. Not one time throughout the entire day did she reach out to me. Not a single call or text. How is that for professionalism? Communication is clearly not something she knows how to do. The only thing I have to show for this entire process is a great amount of stress and being out over $1000 all for nothing. All for absolutely nothing. I had to make the call today on giving up a home that I wanted so badly. But I gave her everything she asked of me and I know that I did all that I could in this situation. I just wish I would have had the same commitment from Donna. She scammed me out of money and gave me nothing in return. Work with her at your own risk.
Jun 15th, 2022

Donna with Iberia Bank is always quick to respond no matter what day of the week it is. She makes the mortgage process easy and smooth. She is highly recommended!
Oct 18th, 2020

Working with Donna to help my clients has been great. She ensures that every client has the resources they need in order to help them with their home buying process. She is professional, pays attention to detail and careful in all her transactions and will go above and beyond her duties to ensure that clients are taken care of.
May 17th, 2020