Chamber of Commerce

      Holiday Inn Express & Suites Biloxi- Ocean Springs

      ( 402 Reviews )

      Holiday Inn Express & Suites Biloxi- Ocean Springs
      • 7301 Washington Avenue
        Ocean Springs, MS 39564
      Yext Power Listing.
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      DIRECTIONS REVIEWS

      Chamber Rating

      Verified Member
      4.1 - (402 reviews)
      213
      97
      45
      20
      27
      Read Our 402 Reviews

      Chamber Rating

      Verified Member
      4.1 - (402 reviews)
      213
      97
      45
      20
      27
      › ‹
      • Leann Catlett

        Great hotel, loved the balcony.
        Apr 8th, 2024

      • Sanne Kure-Jensen

        Clean room, nice bedding. Somewhat lumpy pillows and soft mattress. Kind, helpful front desk staff. Loud a/c heater fan. Rough scratchy towels. Renovated interior. A few oversights. Paint and dirt on bathroom light switches. Typical uncomfortable, stiff back chais lounge and lumpy sofa. Fridge has no freezer but needed defrosting. Back wall was coated in ice. I couldnt move a shelf up because it was frozen in place. Alarm clock was blinking and couldnt be reset. It said low battery despite being plugged in. Breakfast was a disaster. Not even close to usual IHG standards. Second day was slightly better. Out of coffee, cold yucky decaf, out of scrambled eggs, 3 cold omelettes left. No staff to refresh. Front desk staff went to get coffee when she couldnt locate the breakfast staff. Kids passing by said the pool was cold.
        Apr 4th, 2024

      • G M

        This location was off a road that was noisy. The toilet was running all night long and I had to anti-bacterialize all surfaces as you can see because this room was so unclean!!! We did get some money off the room.
        Apr 4th, 2024

      • Sheryll B

        Here for a month , I booked last minute as my original accommodation fell through. It's a small hotel, only have 4 floors. The room is decent. Have a microwave and mini fridge inside the rooms. Ice machine on each floor. 1 elevator. Ok, size parking area, I haven't had trouble finding a parking. Pros: - Complementary breakfast - Excellent customer service. - Decent room and storage space - Use Dove products for toiletries, secured to the wall, and they re-fill it accordingly Cons: - slow elevator, just 1 small elevator. It hasn't really been an issue as this is a small hotel.
        Feb 26th, 2024

      • Patience Sanders

        Always been my favorite hotel to stay when I come to town.
        Feb 16th, 2024

      Read Our 402 Reviews

      About
      Holiday Inn Express & Suites Biloxi- Ocean Springs

      Hotel in Biloxi-Ocean Springs, Mississippi Near the Mississippi Gulf Shore. Welcome to the Holiday Inn Express Hotel & Suites in Biloxi-Ocean Springs. Our hotel is located right off I-10 near the heart of downtown Ocean Springs, convenient to all that the Gulf Coast has to offer. Vacationers to our smoke-free hotel can enjoy a wide range of area attractions. You can enjoy the beautiful Gulf Beaches only a few miles away. Play golf at your choice of premium golf courses or experience the Biloxi nightlife and entertainment at the Casinos all just minutes away from the hotel. Nearby businesses within a half-hour of our hotel include Northrop Grumman, Dupont, Keesler Air Force Base and Chevron. Both the Biloxi Regional Hospital and Mississippi Coast Coliseum are also nearby and convenient. Relieve stress by exercising in our fitness center, or swim and relax at our outdoor pool. If you require Group Meeting facilities we can accommodate up to 45 people. Wifi Internet access is available in our lobby, business center, and all guest rooms. Start the morning off right with our complimentary Express Start breakfast. For business or pleasure, Stay Smart at the Holiday Inn Hotel & Suites, Biloxi-Ocean Springs MS.

      Contact Info

        Payment Methods

        • Cash

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        Questions & Answers

        Q Where is Holiday Inn Express & Suites Biloxi- Ocean Springs located?

        A Holiday Inn Express & Suites Biloxi- Ocean Springs is located at 7301 Washington Avenue, Ocean Springs, MS 39564

        Q How big is Holiday Inn Express & Suites Biloxi- Ocean Springs?

        A Holiday Inn Express & Suites Biloxi- Ocean Springs employs approximately 20+ people.

        Q How is Holiday Inn Express & Suites Biloxi- Ocean Springs rated?

        A Holiday Inn Express & Suites Biloxi- Ocean Springs has a 4.1 Star Rating from 402 reviewers.

        Ratings and Reviews
        Holiday Inn Express & Suites Biloxi- Ocean Springs

        Overall Rating

        Overall Rating
        ( 402 Reviews )
        213
        97
        45
        20
        27
        Write a Review

        Leann Catlett on Google

        image Great hotel, loved the balcony.

        Sanne Kure-Jensen on Google

        image Clean room, nice bedding. Somewhat lumpy pillows and soft mattress.
        Kind, helpful front desk staff.
        Loud a/c heater fan.
        Rough scratchy towels.
        Renovated interior. A few oversights.
        Paint and dirt on bathroom light switches. Typical uncomfortable, stiff back chais lounge and lumpy sofa.
        Fridge has no freezer but needed defrosting. Back wall was coated in ice. I couldnt move a shelf up because it was frozen in place.
        Alarm clock was blinking and couldnt be reset. It said low battery despite being plugged in.
        Breakfast was a disaster. Not even close to usual IHG standards. Second day was slightly better.
        Out of coffee, cold yucky decaf, out of scrambled eggs, 3 cold omelettes left. No staff to refresh. Front desk staff went to get coffee when she couldnt locate the breakfast staff.
        Kids passing by said the pool was cold.

        Business Response on Google Apr 2nd, 2024
        Thank you for taking the time to share your feedback with us. We appreciate your comments and are committed to continuously improving our services. Here’s a detailed response to the points you raised:Clean Room and Nice Bedding: We’re delighted to hear that you found our room clean and enjoyed the comfortable bedding. Our housekeeping team takes great pride in maintaining high standards of cleanliness.Kind and Helpful Staff: Our staff members strive to provide exceptional service, and we’re thrilled that their kindness and helpfulness left a positive impression on you. We’ll be sure to pass along your compliments to the team.Loud A/C Heater Fan: We apologize for any inconvenience caused by the noisy A/C heater fan. Your feedback is valuable, and we’ll address this promptly to ensure a quieter experience for our guests.Renovated Interior and Oversights: Our recent renovations aimed to enhance the overall guest experience. We appreciate your patience as we fine-tune the details. Please rest assured that we take your feedback seriously and will address any oversights.Bathroom Light Switches and Sofa Comfort: We apologize for the paint and dirt on the bathroom light switches. Our maintenance team will rectify this promptly. Regarding the uncomfortable chaise lounge and lumpy sofa, we’ll explore options to improve seating comfort.Fridge Issues: We regret any inconvenience caused by the lack of a freezer in your fridge. Additionally, we apologize for the frost buildup. Our team will inspect and defrost the fridge to prevent future occurrences.Shelf Movement: We apologize for the frozen shelf preventing adjustments. Our maintenance team will address this issue promptly.Once again, thank you for choosing our hotel. We value your feedback and hope to welcome you back soon for an improved experience.

        G M on Google

        image This location was off a road that was noisy. The toilet was running all night long and I had to anti-bacterialize all surfaces as you can see because this room was so unclean!!!
        We did get some money off the room.

        Business Response on Google Apr 4th, 2024
        Thank you for taking the time to share your feedback about your recent stay at our hotel. As the manager, I sincerely apologize for the inconveniences you experienced during your visit.Location and Noise: I regret that the proximity to the road caused disturbances. We understand how crucial a peaceful environment is for our guests, and we apologize for any inconvenience caused by the noise. We will certainly take this into account for future room assignments.Toilet Issue: I apologize for the inconvenience caused by the running toilet. Our maintenance team has been notified, and we will address this promptly to prevent any recurrence. Your comfort is our priority, and we appreciate your patience.Room Cleanliness: I am disappointed to learn that the cleanliness of your room did not meet your expectations. Rest assured, we take hygiene seriously, and I have personally shared your feedback with our housekeeping team. We will reinforce our cleaning protocols to ensure a spotless experience for all our guests.Compensation: I’m glad to hear that we were able to offer some compensation for the inconvenience. We value your loyalty and hope this gesture demonstrates our commitment to guest satisfaction.Once again, I apologize for falling short of your expectations. We appreciate your feedback, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.

        Sheryll B on Google

        image Here for a month , I booked last minute as my original accommodation fell through. It's a small hotel, only have 4 floors. The room is decent. Have a microwave and mini fridge inside the rooms. Ice machine on each floor. 1 elevator. Ok, size parking area, I haven't had trouble finding a parking.
        Pros:
        - Complementary breakfast
        - Excellent customer service.
        - Decent room and storage space
        - Use Dove products for toiletries, secured to the wall, and they re-fill it accordingly
        Cons:
        - slow elevator, just 1 small elevator. It hasn't really been an issue as this is a small hotel.

        Business Response on Google Feb 17th, 2024
        hank you for sharing your detailed feedback about your stay at our hotel. We appreciate your insights, and I’m glad to hear that you’ve had both positive and constructive experiences during your visit.What You Liked:Room Amenities: It’s great to know that you found the room decent and appreciated having a microwave and mini-fridge available. These conveniences can make a difference, especially during longer stays.Complementary Breakfast: We’re pleased that you enjoyed our complimentary breakfast. Starting the day with a good meal is essential, and we’re committed to providing a variety of options for our guests.Customer Service: Thank you for recognizing our excellent customer service. Our team strives to create a welcoming and helpful environment for all our guests.Areas for Improvement:Elevator: We apologize for any inconvenience caused by the slow elevator. We understand that efficient transportation within the hotel is crucial, and we’ll take your feedback into account for future improvements.Parking: We’re glad you didn’t encounter any parking issues. Ensuring ample and accessible parking is essential, and we appreciate your positive experience in this regard.Toiletries: We’re proud to offer Dove products for toiletries. Their quality and reliability are important to us, and we’re glad you noticed.Once again, thank you for choosing our hotel. We hope to welcome you back soon, and if there’s anything else you’d like to share or any special requests for your next stay, feel free to reach out.Warm regards

        Patience Sanders on Google

        image Always been my favorite hotel to stay when I come to town.

        Business Response on Google Mar 1st, 2024
        Thank you for your continued loyalty to our hotel. We are thrilled to hear that we have been your favorite place to stay whenever you visit town. Our team is committed to providing exceptional service, and we appreciate your kind words.Should you have any further feedback or need assistance during your next stay, please do not hesitate to reach out. We look forward to welcoming you back soon!
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        Overall Rating
        ( 402 Reviews )
        213
        97
        45
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