The Nowell Agency Inc

Worst customer service I've ever experienced in my life!
Nov 18th, 2023

Been using them for years; Now I am on a fixed income. They called to tell me how could save over $2200 on my house and cars. Thanks
Sep 5th, 2023

Just moved to these guys from State Farm last year. I had a hail storms two years ago and I could not get my roof repaired. Nowell gave me a better price on both my cars and house. This past March another hail storm came thru, these folks called me on a Sunday night to get my claim started early. I had a new roof within 2 weeks. I can't thank them enough. If you need a agent that helps and protects you this is place. Highly recommend.
Sep 1st, 2023

Sep 13th, 2022

By far the worst Agency ever, but unfortunately Im stuck with them for a couple of years for multiple mistakes and misleading information on their end. I got quotes for them and in about 3 months was given another quote due to Marlee Barnes basically lying on my application that I previous had insurance when I didnt so when the insurance asked for proof of course documents couldnt be provided but I NEVER told her I had insured prior. How can I have insurance prior when I had a brand new vehicle. Then, had an incident when I needed to file a claim due to an accident that was NOT my fault and clearly not cause my car was parked and I even provided video from the restaurant. I asked multiple of times will this cause my insurance to increase and was told no but it actually did. I specially asked again cause I know when I was younger if you reach a certain comp price it will cause insurance to go up. I informed her and she still stated no it will not. And yes you guessed it, it went up. I knew better but listened to her and shouldnt. Then when I tried calling when it increased she again lied saying well I never said it cause I cant guarantee you. Me calmly speaking with her she begin to say talk to my supervisor and hung up. RUDE! I called back and asked for supervisor of course hes not in and I still havent received a call! With that being said if you all discuss anything please email so youll have paper trail. She is clearly not as knowledgeable as she should be to be in hands of handling anyones insurance.
Sep 4th, 2023