Island View Pools

Alene Varnado _{on Google}

Dec 7th, 2020

This company was exceptional to work with! They communicated well throughout the entire process and they were very professional. I would recommend them over and over again.

Jason MacDonald _{on Google}

Oct 20th, 2021

We contracted with Joel to build a pool for us at the end of 2018. We wanted the biggest and best pool for our yard and family. After signing with Joel at Islandview Pools we worked through the construction process. We felt like since we signed contract in December we would be in the pool by March... oh no it took till the end of the May to get in the pool. The construction process was slowed some by weather, however getting the people here to do the job was extremely frustrating. Joel is not a hands on owner, and he relied 100% on his employees or subs to do the work. If the showed up it would get done.
Once the pool was complete, we had nothing but problems and poor workmanship. We have water that comes out of our hot tub and into the pool, the water comes out uneven from the two spots. It is suppose to look like a waterfall. One of the spots it flows the other it dribbles. I was told the tile that was set, was set at different heights which cased the issue. Never did get anyone to fix it, just a visible failure I have to deal with. The gap around the pool and the concrete was visible. We later found out that it should be calked, which took about three months to get done. Once they came out and calked the pool they never calked the hot tub and so it sits today without calk.
Let me talk about the concrete, it is POOR. My pool is cracked all over with visible gaps and holes. When I got Joel to come out and look at it he stated "we no longer pour concrete over the pool like this anymore." Well that is great, but it does not help me or the $20,000 in concrete I put in.
From day one, the pool came with three LED lights and one of them was defective. I was told it was fixed but was not. To make a long story short after numerous messages to Joel it was fixed, however as I type my pool leaks, and I THINK it is from the replaced light. However I cannot be sure because Joel or his team will not come out and look at it.
Overall my frustrations are from poor craftsmanship. There is no pride or accountability in the work as Joel is not hands-on. He is too busy signing new deals to take care of the ones he has.
To top things off we have a leak in the pool plumbing somewhere and Joel is not standing by the work.
I do not typically write reviews, however I am doing so that others do not run into the same problems I have. Bottom line stay away from this contractor.