Mies Outland Polaris'

After looking at all the reviews my wife and I had decided to purchase a Ryker bike from Mies Outland in which we purchased on 3-23-22. Posted on the sale was described as having a windshield in which when we asked about it, the Sale Rep. Charles stated: "Let me talk to my Manager", They had both stated "windshield was a Typo but if you want a windshield you can purchase one." Clearly this is false advertisement. I am though appreciated to Dan who showed us what features the bike had and all its controls as our Sales Rep didn't even know what he was selling. He answered our questions and took the time to really appreciate the customer. So with that said " I wish you had been the Sales Rep, Sales Manager and Receptionist as they would need more training in these departments". After picking up the bike and driving home for 2 hours we decided to verify if we had all the paperwork that Charles stated he had given to us (21 day permit). We had called Charles that evening, to not my own surprise, Charles stated: "Let me talk to my Manager". After 10-15 minutes hearing me on the phone that I would be stopped by every state patrol for not having the temporary registration they came in to the conclusion that they had failed to give us the temporary registration and stated they would overnight it by Tuesday 3-29-22. Friday 4-1-22 came and I decided to call Mies Outland about the registration again since we have a bike unable to drive with no registration. At 11:07 I called the Receptionist and asked to speak to the Sales Manager Mat. The Receptionist stated Mat was with a customer and took my name and number and stated that Mat would call me back. 2:51 I called Mies again asking to speak to Mat when she transferred me to a Sales Rep. It was only after I had explained and requested information of the temporary registration when I was told " I'm not the Sales Manger" " Let me get you my Manager" When dealing with Mies personnel you will have to have lots and lots of patience as it will seem that you are worthless after your purchase. When asked about the registration? I have yet to receive it.
Apr 19th, 2022

Sold me the wrong parts was pretty disappointed. They did send a carrier to come pick up the parts but refused to issue refund until they got the parts back took over a week and still no refund. I just spent $50,000 on machine and upgrades figured be treated a little better then that. Polaris industries even was mad about it they gave me credit to use. I've bought 3 machines from here and had issues every time only thing I like about this location is service. Mark in service is very knowledgeable and helpful.
Apr 12th, 2022

Apr 3rd, 2022

I want to know why when I brought my concern and told him after my 2019 Indian Unlimited was stored there not this winter but the winter before. I told him someone stole my AirFX out of my right saddle bag. He looked like he didnt care and said nothing!! Ive been going about this the whole time. I shouldve called the police, but I wanted him to handle it in house. But, he hasnt. See Sturgis SD Indian dealership took it out because they thought it was the bouncing in the bike that was doing it. And I told him exactly what it was it was from Front forks they didnt believe me or nothing so thats why I brought it to your store and I even had to pay and it was under warranty for the fork oil change out which I should not have neither. Because I had another Indian that did the same thing. By 2014 and you guys are the ones that repaired it for no cost to me because it was under warranty. So this place will take away your last penny and rob you. Right now youre a one star to me. I would ask that the owners talk to me please about this.
Apr 11th, 2022

Can't say enough good things about Mies Outland. I had gotten into a pretty nasty situation with my previous dealer who had damaged my machine multiple times and had become incredible rude. I ended up having to involve Corporate. They advised me to bring the machine in to another dealer and have the damage assessed. Mies Outland came highly recommended, but I was still a bit skeptical. However from the first time I contacted them, they were incredibly friendly and offered to step in and help correct the situation. Which spoke volumes to me. Their willingness to step into someone else's mess, with an already disgruntled customer they didn't know, just because they wanted to help make things right. When I dropped the machine off I could already tell this was an entirely different experience. Their location is gorgeous, all machines are stored indoors before, during and after service. (previous dealer left all customer machines outside) The staff was incredibly friendly, knowledgeable, and it was just a very relaxed environment which really just made it feel welcoming. These guys were great about providing updates via email as to where we were with everything. They worked very fast, the machine was in and out in about 1 week! They replaced all the damaged parts and even buffed out some scratches caused by the previous dealer, they even went the extra mile and buffed out a few scratches on a completely different area of the machine that were caused by me. They really went above and beyond to make sure the machine looked like new. I really couldn't be happier with the outcome. They have made a lifetime customer, Thank you Mies.
Apr 4th, 2022