Corner Home Medical

Sure would be nice I could talk to the store I'm calling to instead of going through some phone system and me on hold from anywhere to 8 to 15 minutes and still get nowhere. When I call a store's phone number I expect to get that store
Feb 20th, 2024

I met with Anita at the Maplewood Corner Home Medical yesterday to get fitted for a new CPAP mask and get new supplies. I had a wonderful experience working with her. She is very knowledgeable and took the time to make sure that I got the best fitting mask. I will definitely see her again when it's time for my new supplies.
Feb 13th, 2024

Wonderful experience with getting my dad's C-Pap fitted. Anita was very patient and helpful. We also had a great experience with getting my mom's walker. Melissa went WAY above and beyond helping us navigate the Medicare mess!! Thank you ladies, we appreciate you both so much!
Nov 18th, 2023

While I had hoped to keep this short.... Short version: find another location, the service here is lacking Long version: Last summer I purchased a new CPAP mask and nose cushion. They work well, but excessive air blows out the CO2 release holes. The amount of leakage on MyAir is often 10-15 Liters/hr. It makes a whooshing sound that disturbs my wife's sleep. I thought I would ask about it at the Maplewood office. Since I work 8-5 daily, finding a time to stop in has been very difficult. I started with person at the reception desk. She looked up my account, asked me if I still had Health Partners, and told me my prescription was out of date. No worries, I was there for information. She informed me HP would not cover any costs. No worries, I had paid for the mask and cushion myself and didn't mind. I described the issue with excessive leakage and noise. She had no answers and passed me to the technician. I described the situation to the tech, about air escaping the vent holes and making too much noise. She told me the holes were for CO2 escape. I understand, but the air is leaking when I am not breathing. She informed me that leakage occurs when the cushion seal is poor or when my head is resting sideways on the pillow. I tried to convince her I understand what leakage is, but the leakage was coming out of the holes in the mask. She reinformed me that the holes are for CO2 escape and that it would be dangerous if there was no way for CO2 to escape. Okay...we can agree to that. But the mask seems to be leaking out the holes. Again, she told me that leakage happens when the cushion is not fitting properly. And asked me how old the cushion is. Well, it's 9 months old, but I am telling her the leakage is coming through the air escape holes. And for the last time, she told me those holes are for CO2 release. And round and round we went. The technician suggested I try a new cushion. I asked how much a cushion would be and if they had them in stock. They did, and it was brought to the desk. The technician returned to her office, without another word. After paying for the cushion, I asked the clerk if my questions or description were unreasonable. To this, without turning and looking at me, she said "She answered your question". And went about her business. The whole encounter gave me great appreciation of the toils the elderly must go through at this office. I left feeling like an incompetent, feeble elderly man. The service I received was dreadful. And reading some of the other reviews, this location is lacking in compassion with and empathy for its customers. I will NEVER be returning to the Maplewood office because of the service I received. To the person who replies to these reviews - don't waste your time on me. Spend it talking with the staff about treating customers with dignity and compassion.
Feb 25th, 2024

My dad was on hospice care and received equipment from corner home medical in Saint Paul. He was supposed to have his hospital bed and other equipment set up before he got home, but the delivery people never attempted a delivery. The hospice nurse called to schedule an urgent delivery the day my dad was discharged because his equipment and bed were not there. They claimed they attempted delivery that night, but they never did. We got no call from the buzzer or on any one of our phones. We waited hours for them that evening, and I even waited downstairs so I wouldnt miss them. Around eight at night I called to see where they were and the man claimed that a delivery was already attempted, but they missed us. How was a delivery already attempted when nobody called to get buzzed up for access to the building? I am pretty sure thats what happened when the first delivery was attempted. I asked the man to have a manager called me so that I can share my concerns, but no one has called me and its been almost a month. Clearly they dont care about the patients they are servicing because the manager didnt want to hear my concerns. Im pretty sure nothing was going to be done. I would not recommend this place to anyone, especially not hospice patients who are trying to live out there last time here on earth comfortably.
Jan 12th, 2024