Wells Fargo Bank

Sam Meckey _{on Google}

Feb 10th, 2024

I wish I could give this branch zero stars.
I cannot begin to describe the incompetence but Ill try. My mom passed away and she has a safe deposit box in this branch. She did not have the key. I made an appointment two months ago to close it. In my appointment request I asked them to call me ahead of time to see what I needed to bring. Needless to say, they did not respond.
Drove 45 minutes to the branch. Brought her death certificate and I am listed on my moms account. Might help to mention I have a Premier Banking relationship with Wells Fargo.
At the appointment they told me they would need to schedule someone to come in and open the box. They said they would call me back in 24-48 hours to schedule.
Two months later..they have not called back. I went to my local banker and asked him to help. He said they needed an affidavit. I completed it with him and he put it in the system. He also said they needed a copy of the death certificate. I told him they copied it while I was there but i had another copy. He put it in the system. I also emailed a copy of it to the banker at the branch I worked with. That was three weeks ago.
So of course I still have not heard from the branch. Ive called at least two dozen times. They never answer the phone. Ive emailed the banker (heres looking at you Louis Lidji) several times. No response. Ive asked my local banker to help. He said they dont respond to him either.
Maybe posting this on Google will help me get a response.
In the meantime this branch really lives up to Wells Fargos aspirations, It doesn't happen with one transaction, in one day on the job, or in one quarter. It's earned relationship by relationship.
Keep on helping people go further! You are really earning my relationship!

Connor Mullaney _{on Google}

Dec 5th, 2023

Absolutely terrible. Branch management and estate support staff are no help, don't return calls, and aren't knowledgeable enough to assist with closing an account that belonged to my dad before his death. The branch manager was supposed to handle the required documents and support case but has done nothing. Do yourself a favor and bank somewhere that cares about their customers.

Elizabeth _{on Google}

Nov 2nd, 2023

I made an appointment and everything went well!

Sabarish Subramanian _{on Google}

Oct 21st, 2023

Wow! total idiots sitting in the bank manager's desk. My wife went to start a new account here giving her DL, social and all essential docs and it appears the manager or whomsoever drafted it as if she is living here temporarily.
FYI we are immigrants living here since 2015 and have 3 bank accounts including BMO and Huntington and never have had a bizarre customer experience.
I originally preferred wellsfargo since I already had an account here but it appears it's a terrible mistake. Seriously stay away from this totally!

Ry An _{on Google}

Aug 22nd, 2023

despite all the bad reviews, i have never had an issue here. the staff were friendly and i was in and out pretty quick. disappointed they dont have the coin counter any more.