Forest Lake Medical Supply

Terrible customer service, rude and unwilling to help. My husband went into today to pick up a shower seat for our son. The hospital had sent the script over not once but twice. They also told him that our insurance was not a primary payer, which is not true. I had already talked to our insurance to ensure the chair would be covered. Ended up paying for it ourselves. While my husband was in there a lady came to return a walker that had never been used. The other customer stated it would not be able to be refunded to the card originally used as those cards were frozen as the person had passed. The owner then noticed a small scratch and refused to take the walker back. The customer ended up walking out of the business in tears. Never again. We will take our business elsewhere. The woman running the register was kind and helpful.
Feb 6th, 2024

JOEL ERICKSON IS A Scam artist! Ordered a scooter agreed on a price. When I went to pick up price increased 300.00!!!! There's more. The scooter wasn't prepped still in factory wrappings unadjusted and unassembled! Then he lied about how much insurance paid so i overpaid another 300.00! The insurance tried to get it back he won't pay it back. The attorney General tried to get it back .He won't cooperate they told me to sue him in small claims court . Don't pay in cash!! Check with insurance on payment before giving this crook any money. Taking advantage of seniors and disabled is disgraceful!!!! HE IS A GREAT SALESMAN / CONMAN!!
Dec 8th, 2023

FL medical front desk staff is very rude . She will tell you she called you many times but never once calls. She will Blame the customer for the defective products they sell which truly were out of date on the shelf to be sold . They do not help when theres a bad product after month of trying to simply get an exchange she tells you to be quiet an help yourself by calling there 3rd party carriers . Will never recommend nor Return an I am filling an appeal to have my insurance get the devices replaced at no cost
Nov 14th, 2023

I went through them to build a new wheelchair for me. I will stop at that because they can't do it!! My attorney will have to take care of the issue.
Sep 1st, 2023

Multiple issues with getting parts for my grandmothers scooter. Promises to call back, promises that parts are on their way; promises, never kept. Back and forth correspondence was over the course months. Theyll definitely sell you equipment, but they make little to no money on repairs, and it shows on how little they follow through with these requests. We moved onto Home Health Resources in Amery, Wi.
Mar 2nd, 2023