Sterling Fence Inc.

Fantastic customer service from the sales process all the way through installation. Very clear communication made it easy to know exactly what the plan was to get my fence installed. They even finished ahead of schedule!
Apr 3rd, 2024

The sales person was very easy to work with. He gave me options for material and made the set up process for a fence replacement very easy. The installers took out the old fence and replaced it within one day. They did a wonderful job and adjusted well since an additional section had to be added on. I had to call them back out a few times for adjustments to the door and to smash and remove concrete footings from the previous fence posts. One of the bottom panels was dented from packing and they said it will be replaced after they order it. Their pricing was right in the middle of other quotes and their customer service is really good. Took them a bit to come out the first time (they are very busy during early summer), but the second visit, it was within the next few days. Sterling always told me to call back if there are any future issues. It is also good to send them an email with any pictures and to explain the situation for your and their records if you need any follow up. I am very happy with their service and pricing.
Dec 26th, 2023

This company did a great job from quote to installation. I had issues with a previous vendor and our permit, etc. and after about 1.5 months of back and forth we had to end that contract. I contacted Sterling and they had everything completed within 2 weeks of my initial contact. Everything went very smoothly - I would highly recommend them!
Nov 22nd, 2023

I couldnt be happier with my new cedar privacy fence. It looks beautiful! The construction is sturdy and top notch. Doug, the owner, was very patient with us and together came up with a design that we are very happy with. Dan, the lead installer, was very easy to work with and wanted to make sure we were happy with the results. And the results are amazing! They cleaned up perfectly, removing the old fence. I didnt see even one scrap of wood or sawdust when they were done. I highly recommend Sterling Fence. They do an amazing job from start to finish!
Sep 30th, 2023

3rd times a charm? It only took +2 weeks for them to get it right for what was said to be a 3 day job, after explaining it to the sales guy from the get go exactly what I wanted he assured me they could do it, therefore I signed the dotted line. After repeatedly explaining to everyone numerous times that it isn't how I asked they continued to reassure me it will end up the way I wanted. There is zero communication between the office and the crew. After the one of the "re-do" they decided they were going to put the fence up how they wanted. The Dan or Doug guy assured me they would check in before moving forward after the first time they screwed it up to be sure everything was correct, chalk that one up as a no call no show. It wasn't until I finally was at my limit of the circus I gave them one last opportunity to get it right before I sent them packing. I had to personally leave work to explain to the crew how it was suppose to be. In the end headache after headache they finally got it right. Now rewind back to day one, they damaged my siding and have yet to take corrective action in repairing it. The only communication in regards to the damage was the initial call stating "we damaged your siding" anything beyond that is myself reaching out asking about when they are going to repair it. The siding contractor sent an estimate to the office and nothing but crickets on their end. I ask about it and they ask me to send them a picture of the estimate? Really? How about you call my siding contractor and get it handled yourself, you have his number. "0" stars I definitely would not recommend this company to anyone. by far my worst experience dealing with this company and it still isn't over with.
Oct 13th, 2023