Davina Baldwin - State Farm Insurance Agent

Davina Baldwin and her staff are remarkable. They are knowledgeable and professional and provide valuable advice. I would definitely recommend them.
Feb 8th, 2024

Davina spent over an hour with me today thoroughly going over my various insurance coverages and explaining different options. I appreciate her time and expertise.
Feb 1st, 2024

Nov 19th, 2023

Ms. Baldwin has always been very helpful. She knows all about life and auto insurance, and always gives me great advice when it's time to review my policies. I have auto, renters and life insurance with her, and the rates are a lot better than the rates I had at American Family. She is also very nice and her staff is a lot of fun!
Sep 2nd, 2023

State Farm isnt worth the headache. I dealt with a loss in my job, a death in my family, a divorce, the purchase of a new home, a disabled mother with a broken back, I am the only one out of three of my mothers children who help her daily, going through the frustration of moving, kids starting school; one starting in kindergarten and the other starting middle school as a single mother & no help thats enough for any person. I transferred from tony hoglunds office in Champlin, thinking I would be treated better as a minority women dealing with another minority women lol yup I pretty much missed that mark theres no dignity in my community and its seems to show more than not. Instead she was rude, talked over me, her mannerisms and actions were as if I was trying to get over on her when I was only trying to making a payment. She kept rushing me off the phone while I was making the payment;To the tune of; if my payment didnt go through she had to get off the phone Immediately as she had to call another customer back-(she actually said that to me. My thought: no consumer is more important than the next consumer and especially when your already on the phone with the a consumer taking a payment )All the while trying to make the payment I forgot that I blocked State Farm from access to my account. State Farm kept taking payments directly out of my account with out MY PERMISSION (they get paid commission, so a double payment or a few payments per month here and there is perfect to an insurance agent budgeting & working on commission -franchise or not) State Farm would just take payments with out notice, with out my consent like I previously mentioned & after asking State Farm more than 5 times to stop, they blatantly ignored my requests, I blocked them from my bank account & didnt realize that meant I couldnt make payments on that card or from that specific bank acct. so I used a different card to pay my monthly payment -not a problem but to act as if I am bothering you to take a payment, honey thats what you get paid to do & the profession you choose not me. I felt dealing with my own culture would make the transition easier but it wasnt & I was getting less the service dealing with her. Thats exactly what happens in my community we cant give each other business, without the person who runs the business acting high & mighty. Seems this only happens in our community more than not. Other cultures are far more in tune with one another & respectful toward one another in all honesty. There is plenty of room for improvement. Her admin Lori would email me & email me about a payment I already made & then couldnt answer any questions, yet they have my home owners policy & have no problem with that because it gives them business & it comes directly out of my mortgage which luckily for me they cannot change or fluctuate on the amount monthly. Welp, they cancelled my auto policy with out notifying me, & I didnt realize it for at least 3 months later when shopping for a new policythey could care less about me, my children or my vehicle but love that they have my home owners policy which is attached to my mortgage. Not for long. There is nothing & I mean nothing I can say great about This company. Nothing. They have a great lack of respect & lack of consistency, a lack of professionalism & lack of treating customers like they are paying for the service not State Farm. They said they set my policy to reflect my hardship but my hard ship didnt change the consistent emails from Lori asking me for money. Anyone in a hard ship; is NOT paying anything above their mortgage if they dont have it. A roof over my head comes first -Yes thats right I said it. My mortgage matters more than anything else thats going on. We all have hardships & I hope when MS. Davina & Lori fall on hard times they keep that same energy. I am not your home girl. I am a customer get some respect about yourself, everybody of color isnt your friend & every person of color doesnt come from the hood
Sep 25th, 2023