TOMS Mall of America

Cute shoes. Comfy for little feet
Sep 3rd, 2021

May 21st, 2021

This has been by far the WORST experience shopping I have EVER had. I ordered shoes online, they cut my ankle so I called to do a return. I was sent a label and told to go to UPS and it would be free. That was a lie, but I will get to that. I talked to three different agents who assured me returns are free. When I went to UPS, I had to pay to print the label, pay for an additional package to put the shoe box in AND pay for the shipping. This was $9.00, not much you could say but it should be free as advertised and as I was told. It just gets worse from there. They gave me a $6.00 credit for having to pay because they said I should have gone to the library to print the label. Really?! Next I get a $9.00 credit and I had a promo code given to me to match the price I originally paid to purchase a new pair. Now the promo code will not work with any sales, not what I was told. I spent 3 more hours on the phone last night. The first agent was really nice but would not give out her name because she thinks Toms is a terrible company and does not want them to know it is her answering their customer calls. She told me to call back until a supervisor named Robert or Shantelle answered because they would help. Mind you, I am still waiting for a supervisor call that I requested 11/25/2020 and again yesterday. I returned the shoes two weeks ago and STILL no refund. They said they received my return on 11/30/2020 but I have to wait for them to scan them in. Another chat agent said "it's only $24" to me in a chat, which I saved. Really?! I will be posting the chat and this story to IG and Twitter. Toms is by far the WORST company with horrible leadership. They are stealing my money and will do the same to you. Just ask the agent who would not give me her name because she (someone who works for them) said they are terrible and she would never shop with them. A company she works for.
Nov 17th, 2020

Sep 10th, 2020

They hv everything here I wld recommend visiting kid friendly too. Go online and check it out!!
Sep 3rd, 2020