HealthPartners Clinic Arden Hills

Came in on a Saturday to Urgent Care for my child with a nasty cough. When it comes to patient rotation, this has been the worst experience by FAR. Arrived at 9, and didnt get to leave after 1:30pm with no more than 5 other patients in the waiting area at once. Go elsewhere if you have an urgent medical need that doesnt necessitate an ER visit
Mar 29th, 2024

People are friendly but it's like ridiculously wrong. I came in and walking in I realized there's a strong chance I'll need to go to the ER, but instead of turning around and leaving, I walked in amd asked if I could speak with a nurse real quick b4 I wait here and then get sent to the ER,which has happened several times from this location. They said yea. Get you checked in real quick and have the nurse right out...10 minutes later still nobody and I'm like... is I'm going to wait here and need a CT or MRI then I'm not waiting much longer...waited a little more then went back to the front and said, look I didn't want to waste my wait time here if I need a CT for my abdomen that I didn't realize was in as much pain as it is until I started walking up here... I'm just going to go to the ER since there's no nurse to verify I should go to ER rather than here.. thanks bye. She looked at me so confused. Urgent care sucks when you're trying to decide if what is going on need the ER verses urgent care and nobody was able to help me decide. I think I'll keep my doctor here but still not be using the urgent care ever again.
Mar 20th, 2024

It was horrible experience I ever imagine. Nurse Laura B. Was so rude to my baby and myself. I tried to complain on phone but every time they disconnect
Mar 3rd, 2024

This place sucks, I will go into detail. Many doctors here are very inexperienced and will misdiagnose you, if you are having serious medical issues and don't have insurance they will turn you down and away even when they not busy.
Jan 10th, 2024

I was seen in the OBGYN department by Dr. Melcher. When I first got pregnant, she took forever to reach out to me with next steps and to make a first appointment. I then started experiencing some bleeding and again she took forever to reach out to me. I was working with the nurses but didnt think their plan was best. Long story short, I experienced a miscarriage and didnt hear from her until after the fact. She left me multiple messages almost in a cheerful tone, saying that everything looked great on ultrasound, and didnt show any remorse at all. Obviously things arent great, my baby is gone. Then a couple months later I went to the radiology department to get a copy of my ultrasound images to have as a keepsake and the radiology department was very rude and told me that I could not get the images when in fact, I knew that I could because of a call I made to the OBGYN department. Overall, staff there is very rude and I will not be returning to this location for my next pregnancy.
Dec 23rd, 2023