BB Wheels

If I could less than 1 star I would. I called to get the delivery address changed since I would not be home and neither would my husband. All I was told was we can't change the shipping address it is your responsibility to make sure somebody is there. I understand that it is my responsibility but I have never called them and asked them to change my delivery address. Customer service sucks. You would think with the money you spend with them they would treat you nicer since you’re a paying customer but nope. I have never had a problem with them until now. I have been a customer with them for about 3 years and have bought many sets from them. I will NOT be buying from them anymore. I will be doing business else where. I HIGHLY suggest not buying from them ever! Especially if you can’t help your customer one time that they ask.
Nov 10th, 2021

God help you if your products from BB are damaged or the wrong item shipped. You have to jump through a bunch of hoops like take pictures send them in and wait. Then they won't send the right product or refund your money till the product gets back to the manufacturer. BS I needed running boards for my new truck badly as I'm disabled and needed them to enter my truck safely. After they approved the return they should have immediately reordered and had them shipped. I went to Amazon and ordered them there. I had them in 3 days. And am still waiting for my money back from BB. The only reason I gave them one star is because I couldn't give them zero.
Nov 6th, 2021

They sent me the tires I ordered but the size wasn’t even close. I double checked everything, it was the shipping department that screwed up. Gabby in customer service was nice. They told me once my tires were shipped back they would send me the correct ones. After a week they emailed saying they didn’t have the correct ones and they’d issue a refund. After 3 weeks since the day I ordered them, I don’t have tires, and I don’t have my $1,700 I paid.
Nov 4th, 2021

Ordered a wheel from this company and never recieved it. Beware of this company.
Nov 3rd, 2021

Update - 10/26/21 - 3 months to the day later and still sitting on the same uninstalled, in the box, unmounted blemished rims and a stack of unmounted tires with zero resolution from BB Wheels. ______________________________ BB Wheels materially misrepresenting blemished products as new and BB Wheels stating that my "expectation of the product and our ability to meet these expectations would not match" in an attempt to wash their hands of the problem. I bought and paid for new and unblemished wheels and I fully expected to get that. This borders on fraud. On 07/26/21 - $1,607.76 - Purchased 4 Vision Legend 5 142 Wheel 20x8.5 5x127 along with 4 Toyo Proxes St Iii Tire 275/50R20 113W First the lag, hours and days, in customer service responses or having to chase them down via phone or email is extremely disappointing and frustrating when already dealing with an extremely disappointing and frustrating situation with the product you have received. When I Received my order the tires were fine. however upon inspecting the wheels - one wheel, although the box was correct contained the wrong wheel, was black and a 6 lug and two wheels had major manufacturing face blemishes/defects. I sent extensive pictures of all wheels. It took two days back and forth with Gabby and then Sara to get RMA. The 3 replacement wheels were shipped plus additional insurance as a courtesy and I was given a verbal guarantee by Sara that all wheels would be visually inspected prior to shipping. 08/03/21 - I boxed up the 3 wheels that were and issue and took to UPS. 08/05/21 - Replacements received. I inspected all 3 wheels. To my dismay the 3 replacement wheels all had major manufacturing face blemishes/defects. It was abundantly clear that boxes were never opened and that the wheels were never inspected (this was confirmed by Sara who also now changed from "will inspect" to "try to inspect"). You would think that given that one wheel form my original order was completely the wrong wheel (spoke, bolt pattern, and color) that someone would have absolutely opened up each box and checked each wheel. Again I sent extensive pictures of each wheel. I spent next two days trying to resolve this again. Apparently the additional "courtesy shipping insurance" was worthless. Instead of helping they want me to return wheels and tires because they "couldn't guarantee that the wheels wouldn't have blemishes/defects on them" and would issue "a full refund within our return policy of not being used, installed, or damaged due to improper packaging". Again the wheels weren't damaged in shipping but all had manufacture blemishes/defects. Sara also pointed the finger at manufacture as "we (BB Wheels) are only a drop shipper" which is not an acceptable excuse. As a small business owner myself if I am selling something, drop shipped or not, I am the face of that product as the seller and not the manufacture and thus I am solely responsible for representing that product. Having worked in the automotive industry myself I know that auto parts - such as wheels - with blemishes/defects are know as "blems" and are labeled and sold as such. Selling blems as new is unacceptable and as a buyer putting out money in good faith expecting new product is not unreasonable. I am now out 5+ days of work & $2400+ in income plus a truck that is going on 11 weeks without wheels & tires having to deal with this whole mess. So here it is 09/20/21 and I still have 3 out of 4 wheels with blemishes/defects with zero contact back from BB Wheels (Sara) since 08/10/21 as to a mutually agreeable resolution. I still have zero new tires mounted on new wheels (of which three are blemished) and zero new wheels and tires installed on my truck. Not to mention this is having a 100% impact on my business I do a sole proprietor small business owner as well as impacting my other responsibility as a single parent of a child with a disability. And the solution is so simple - just have three visually inspected wheels free of blemishes/defects exchanged for three I have and the whole problem is solved.
Oct 28th, 2021