Great Wall Chinese Restaurant

The food has always been fine for the price, but the service is pretty awful. Probably won't go back because of that. One time they messed up my online order, but made me place a new order and spend more money because their online system doesn't give receipts. This last time we ordered online and even though the food was ready, paid for, and there were employees just chatting, we had to wait 15 minutes just to grab it. We asked for service many times, but were only told to wait.
Mar 16th, 2024

Mar 16th, 2024

Always friendly and good service
Mar 1st, 2024

Food is great! Always consistently good food. Highly recommend.
Feb 7th, 2024

My family and I had enjoyed their food, but their service has went down. Not sure if someone else has taken over, but the service is terrible. On 2/9/24 my father ordered pork egg foo young and he gets shrimp egg foo young. I remembered this incident because I don't eat shrimp and I had to order something else because they were closed when my father got home and we discovered it was shrimp egg foo young. At any rate, they promised my dad they would write it down that they owed him a quart of egg foo young. Yesterday, when I was placing an order and asked to get the pork egg foo young for my father ( I gave the date of the incident and my father's phone number) the person kept asking me if I wanted to get the items I ordered and a "manager" would call me back about the quart of egg foo young. This, of course, happened after being on hold for a while a couple of times. They asked again is I was placing an order or was I waiting for a manager to call me back. I told them I would wait for a manager. They called me back and asked me again if I wanted them to place the order I had. I was told the person who took the order that day was not there. Then I was told I could order the other items and bring it up at the front counter about the quart of pork egg foo young. What sense did that make? I just told the person to cancel the order and have the manager reach out to me. She said to keep my phone line open, do you think I got a call? Absolutely not. I ended up going to King Shing on Carpenter Rd at a friend's suggestion and their service and food was great. I will not be going back to Great Wall again. As another reviewer said there are other better Chinese food restaurants with better service.
Feb 14th, 2024