T-Mobile

My husband, mother and I were all ready for an upgrade. I Had kind of a crummy situation- but Shaun, and Josh went beyond the call of duty for me. Super friendly, super helpful! I can’t say one bad thing! Keep up the good work, fellas!
May 14th, 2021

Great experience. Thought I came in knowing a lot about phones, but the staff here one-upped me! Shaun was extremely helpful of the crew. He not only helped me with my problems, but also saved me a lot of money on my phone bill. He came off as honest too, not like other places where it seems like they just want your money. Thx guys, I'll be back!
May 8th, 2021

Josh and Shaun are con-artists. So I went in and said I wanted to buy a phone out right so it's 100% mine and that I didn't want another contract or installment plan. They looked at me right in the eye and said there is no contract and that the phone was 100% mine. Liars, total liars. I even traded in an old phone and they told me I got $800 of the new phone, that was also a lie! I get the bill a few days ago and it says installment plan 1 out of 24 on there. Yeah, they reeled me into something I clearly said I never wanted to be a part of! I literally said I didn't want a contract, I only want to pay for the service after getting the phone which keep in mind, they worded things so cleverly into thinking I got such a great deal and as stated before, said that the phone was 100% mine which was a flat out lie! Never coming back to this store, Josh and Shaun are liars and because of them, I'm stuck in another contract that I never wanted to be a part of. Unbelievable!
May 5th, 2021

The manager named Shaun is not just exceptional he is a HERO! For several months my husband and I had made several attempts to contact customer service over the phone for assistance with some issues and my husband had become ill and wanted to make sure my name was added to make decisions for our account if necessary. We were passed around several times during each call and never received assistance. We took the risk going out during covid, even with my husbands illness, because we were hoping to get things fixed at a store. When we arrived at the store near Roseville, we waited nearly 25 minutes to be acknowledged! Once we explained our situation we were then told to wait outside the store until they “completed servicing all the paying customers there to buy something”. We waited almost an hour and no one ever came to get us, help us, or even speak to us again. It was embarrassing and hurtful, the treatment was rude beyond belief. I mentioned the situation to a friend that told me about this AMAZING STORE on 32 MILE and told me it was worth the drive and to ask for SHAUN and that he typically works everyday!!! We made the drive to the store and we were greeted by the warmest kindest gentleman, it was SHAUN! Shaun FIXED EVERY PROBLEM within minutes! He helped lower our bill! Which was life changing being on a fixed income during this time. Shaun also noticed my husbands military ID and applied the discount to help us save even more! SHAUN GAVE ABOVE AND BEYOND SERVICE!! When we were done he thanked my husband for his service, provided his business card and invited us to call him at the store for anything in the future. His kindness meant the world to us and he alone restored my faith in a lot and is the reason we remain customers. THANK YOU SHAUN! YOU ARE INTEGRITY!
Apr 18th, 2021

The service here was excellent Joshua and Jared helped me switch plans and get a new phone while saving money. Haven’t seen customer service this good before very much appreciated.
Apr 11th, 2021