Smart Recovery Service

I found myself having to unfortunately deal with these folks. After I read the reviews and spoke to the not so friendly person that answers the phone, I thought for sure I'd have the same experience as most of these reviews. I was pleasantly met by a man named Taylor. He was kind and empathetic to the situation. He apologized many times about the wait to get my vehicle. He was personable and kind. This company could take lessons from this young man. I had my purse and work tote in my vehicle and nothing was missing. Unfortunately this is an easy service to hate, but Taylor made it not so unpleasant and humiliating. Thanks man! He cleaned my vehicle off (snow) got it running and even aired up a low tire. If they could teach the guy answering the phones to be friendly, I'd give a 5 star.
Feb 28th, 2022

Dec 25th, 2020

Theres no way to get in contact with them. Called them one day, guy answered and said come on a Friday to pick up my stuff, I show up and they didnt answer the door. And there car was parked outside the building.
Aug 2nd, 2020

Mar 20th, 2020

String Ray/ Smart Recovery or whatever other name this company goes by: You KNOW you stole out of my car and saying "this is a family owned business... we aren't like that" and/or "I will review my cameras" does not reassure or even help anyone in getting their stolen items back. I guess you operate under the guise that most of the people who visit you are in debt and already stressed with 9/10 people being unable to get their vehicle back so what would it be to STEAL A LICENSE PLATE, right? Well. I did get my vehicle back and not only was the VALID license plate and registration tag missing but also several pricier items left within the LOCKED vehicle which, at some point, was re-keyed. Per the auction group and my auto creditor I am filing a police report. I see you are bonded so I will get a positive resolution one way or the other.
Dec 17th, 2021