Grace Hospice

My mother's health deteriorated rapidly, so we needed hospice care rather quickly. We had used a different hospice with my father, and that experience was great. But all hospices are not created, (or run) equally. Since a family member knew someone who worked for Grace Hospice, they were able to get us enrolled immediately. We thought this was a lucky break. It wasn't. They were nothing like the hospice we used for my dad, and nothing went right. Communication was horrible, response time for rather emergent situations was apalling, and the nurses, while I'm sure meant well, were grossly undertrained for the job. My mom had a pleurx catheter that needed draining and cleaning, and none of the nurses they sent had any knowledge or experience with them.  If you are in need of Hospice care for a loved one, please research your options as much as possible. There are some very good ones out there, but Grace is not one of them.
Dec 16th, 2022

Feb 21st, 2021

Hospice care is supposed to me about comfort, I signed my grandmother up with Grace Hospice and it was the worst choice I could have made. Not only were we lied to and mislead about how things would work, they refused to give my grandmother any pain meds even though she was in enormous pain, every day for her was a 8 or 9, and most days she was in tears. On top of that the nurse assigned to her told me I was the reason my grandmother was in danger, even though I had been living with her for 5 years taking care of her every day. The impression I got from this place is comfort is the last thing they care about. If you care about your loved one do not go with Grace Hospice.We ended up switching to Angela Hospice and they have finally managed to get her pain under control and give her the care and attention she needs.
Mar 12th, 2019

My experience with Grace was awesome. The support staff for my mom was on top everything she needed. They were so caring after her passing I received phone calls of condolences and I also,to my surprise , received a card in the mail with everyone signature and heartfelt sympathy. Perhaps the negative reviews caused them to revamp their ways ; it worked amazingly. I would recommend Grace Hospice to everyone! Thank you Grace Hospice!
Sep 13th, 2018

****Please Research before signing onto Grace Hospice Troy, Mi**             I WILL LIVE THE REST OF MY LIFE WITH GILT AND REGRET!!!!I signed my mother onto Grace and will live the rest of my life with regrets!  Starting with Courtney (clinical Supervisor) who lied to me indicating I could not bring my mother to the hospital after their nurse telling me we needed to. Since it was not involving the reason we signed my mother into hospice. Then I spoke to her supervisor who told me Courtney misspoke.Nurse telling me I had enough Morphine to last throughout weekend on both Saturday and Sunday to end up running out. Mom was in distress for three hours waiting for it to arrive only after I made several calls.There are so many other inconsistencies that I am uncomfortable posting. For anyone considering this company please know during this difficult decision Please Please for your loved ones question everything. I wish I would of NEVER signed onto this hospice, at the time I wanted to revoke my mom was to weak from their neglect.My mother passed due to the fact they let a condition go so long it was to late and had nothing to do with the condition she was signed on for. Visiting Physicians group refers to grace due to the fact the physician works for both companies!  God Bless you with your decision.
Aug 30th, 2018