Chrysler Dodge Jeep Ram Service

Chrysler Dodge Jeep Ram Service

Chamber Rating

Verified Member
4.2 - (30 reviews)
22
1
2
0
5
Read Our 30 Reviews

Chamber Rating

Verified Member
4.2 - (30 reviews)
22
1
2
0
5
  • Charlisa Miles

    I purchased a Cherokee Trail Hawk 2020 with very low mileage from suburban which was supposed to be certified plus a warranty. Now I did test drove this vehicle but couldnt go to far due the gas being on empty this was a weekday they happened to close early. I drove it home and noticed as I would accelerate my backend would make thumb noises and propel or lunge forward as if it trying to catch up with the front tires. So I put it in shop they had it for 5 days and reset the vehicle which Im assuming they took the battery out of it and back in again because I did have to wait for all of the apps and systems to come back on line again. Now I am saying all of that to say this Im still having the same issues with what I originally put it into the shop for but now as its gotten cold weather I am having to get jumps to start my vehicle and missing days of work because of it! This vehicle is also going into EMERGENCY BREAK MODE by itself POPPING ON AT RANDOM TIME!! Ive had this Vehicle for 3 months but ITS A CERTIFIED VEHICLE!! How??? $$$ BATTERY. This is NOT A CERTIFIED VEHICLE NOT AT ALL!
    Jan 31st, 2024

  • B P

    Received courteous and quality service from service advisor Ryan.
    Jan 12th, 2024

  • Edward Assad


    Jan 11th, 2024

  • Mike Yarboro

    Joe C , my service advisor handling my repair was very friendly and informative as well as all the advisers Ive worked with , my wife and have been customers at Suburban Jeep for several years, the time in the shop was reasonable, when I went to pick it up my car the checkout was fast and car came back freshly washed
    Jan 4th, 2024

  • Linda Lawrence

    Joe, was really great, he made sure everything we needed done was completed in a timely manner. We will ask for Joe when scheduling our next service.
    Jan 4th, 2024

Read Our 30 Reviews

About
Chrysler Dodge Jeep Ram Service

Suburban CDJR of Troy, Call (248) 585-8800 is part of the Suburban Collection which is MICHIGAN'S LARGEST INVENTORY. As the #1 volume dealer group in Michigan, The Suburban Collection represents 34 world class franchises, with over 10,000 New and Used vehicles to choose from. No one in Michigan offers you more! USED CAR PEACE OF MIND. • 7-Day Exchange: If you're not 100% satisfied with your used vehicle purchase, we will exchange it for another one within the first 7-days! • 3-Month, 3,000 Mile Powertrain Assurance: Covering Engine, Transmission/Transfer Case, and all internal lubricated parts for 3-months or 3,000 miles. (*Excludes As-Is vehicles. Less a $100 deductible per powertrain repair visit.) INSTANT CASH FOR YOUR VEHICLE.*

Contact Info

  •   (248) 585-8800
  •   (248) 585-8800
  •   Website

Questions & Answers

Q What is the phone number for Chrysler Dodge Jeep Ram Service?

A The phone number for Chrysler Dodge Jeep Ram Service is: (248) 585-8800.


Q Where is Chrysler Dodge Jeep Ram Service located?

A Chrysler Dodge Jeep Ram Service is located at 1790 Maplelawn Dr, Troy, MI 48084


Q What is the internet address for Chrysler Dodge Jeep Ram Service?

A The website (URL) for Chrysler Dodge Jeep Ram Service is: https://www.suburbanchryslerdodgejeepramoftroy.com/service/mopar.htm


Q How is Chrysler Dodge Jeep Ram Service rated?

A Chrysler Dodge Jeep Ram Service has a 4.2 Star Rating from 30 reviewers.

Ratings and Reviews
Chrysler Dodge Jeep Ram Service

Overall Rating

Overall Rating
( 30 Reviews )
22
1
2
0
5
Write a Review

Charlisa Miles on Google

image I purchased a Cherokee Trail Hawk 2020 with very low mileage from suburban which was supposed to be certified plus a warranty. Now I did test drove this vehicle but couldnt go to far due the gas being on empty this was a weekday they happened to close early. I drove it home and noticed as I would accelerate my backend would make thumb noises and propel or lunge forward as if it trying to catch up with the front tires.
So I put it in shop they had it for 5 days and reset the vehicle which Im assuming they took the battery out of it and back in again because I did have to wait for all of the apps and systems to come back on line again. Now I am saying all of that to say this Im still having the same issues with what I originally put it into the shop for but now as its gotten cold weather I am having to get jumps to start my vehicle and missing days of work because of it! This vehicle is also going into EMERGENCY BREAK MODE by itself POPPING ON AT RANDOM TIME!! Ive had this Vehicle for 3 months but ITS A CERTIFIED VEHICLE!! How??? $$$ BATTERY. This is NOT A CERTIFIED VEHICLE NOT AT ALL!

Business Response on Google Jan 29th, 2024
Charlisa, I'm sorry to read about the issues you're experiencing with your Cherokee Trail Hawk 2020. This is not what we expect for our customers and it's clear that this has caused a significant inconvenience for you. We'd like to look into this further and find an appropriate solution - please reach out at your earliest convenience so we can discuss in more detail. Thank you, Devon Hinkle - Fixed Operations Manager - [email protected]

B P on Google

image Received courteous and quality service from service advisor Ryan.

Business Response on Google Jan 19th, 2024
Thank you for your confidence in Chrysler Dodge Jeep Ram Service! We appreciate your business.

Edward Assad on Google

image

Business Response on Google Feb 8th, 2024
Edward, thank you for supporting Chrysler Dodge Jeep Ram Service!

Mike Yarboro on Google

image Joe C , my service advisor handling my repair was very friendly and informative as well as all the advisers Ive worked with , my wife and have been customers at Suburban Jeep for several years, the time in the shop was reasonable, when I went to pick it up my car the checkout was fast and car came back freshly washed

Business Response on Google Dec 13th, 2023
Hi Mike, we're happy you found our staff to be so supportive during your experience here at Suburban Chrysler Dodge Jeep Ram of Troy Service. We hope you have a great day!

Linda Lawrence on Google

image Joe, was really great, he made sure everything we needed done was completed in a timely manner. We will ask for Joe when scheduling our next service.

Business Response on Google Dec 20th, 2023
Hi Linda, thank you for your kind review; we are happy to pass along your comments to Joe here at Suburban Chrysler Dodge Jeep Ram of Troy Service! Please don't hesitate to reach out to us if there's anything more we can do!

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Overall Rating

Overall Rating
( 30 Reviews )
22
1
2
0
5

Write a Review

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