SUBWAY®Restaurants

Jul 3rd, 2015

Placed an order for a party platter. Arrived shortly after the time I was told it would be ready. At least 6 employees were behind the counter and when I asked for my order I was told "oh sorry we didn't make that order". After getting over the initial confusion I asked if there was a problem and I was told "no we have the order right here we just didn't make it". They then told me they could make it but it would take 30 minutes. I kindly told them no thank you and asked them to verify that my card wouldn't be charged since I had to give it to place the order. Not one of them could confirm that the card wouldn't be charged. I ended up having to wait several hours for a phone call only to find out my card was charged and they needed the card information to do a refund. Well two days later I see the charge on my statement but still no refund. Thank you so much for the wonderful experience, nevermind that I was left scrambling to feed the people I originally intended the party tray for. I won't count on you for my future catering needs.
Jan 20th, 2014