Precision Satellite Sales & Service

In October 2020 I signed up for Direct TV through Precision. They said I would receive an additional $100 gift card for going through them. I had not received the gift card by November and Precision said it would take 6-8 weeks to get it. Still didn't get the card by January 2021 and called Precision who said it takes 12 weeks for the card to come. Called Precision in February because the card never came, they had me call AT&T. AT&T said they had no record of the request being submitted. Called Precision and and they said they put in a new request. Called Precision in early March, and they said card request was processed in February and to call them at the end of March. Called Precision at the end of March and and they said it takes 8 weeks to process. Said they would discuss cutting a check for $100 if card did not arrive. Called Precision in mid April and told them card still had not come, they said they did everything possible and basically washed their hands of it. They would not cut a $100 check either. Precision said I should call AT&T again. Called At&T and they had no record of the request from Precision and they sent me to Direct TV who said they had no record of the request, and now it was too late to process anything since 120 days had expired since hookup. Bottom line don't believe you will get anything extra by going through Precision deal directly with Direct TV.
May 12th, 2021

Great local satellite service!. The techs are very knowledgeable, office staff is helpful and is a great company to do business with.
Oct 8th, 2020

Great service at resonable prices!
Aug 14th, 2020

We were referred to this company by dish to help with a remote control problem. They were efficient, helpful, and reasonably priced. If we ever have problems in the future we will go to Precision first! Important to support local businesses.
Aug 10th, 2020

This company helped me with my God awful direct to corporate experience with DirecTV. After spending hours on the phone with DirectTV, I had enough and decided to go with a smaller Michigan based company. These guys really helped me out. I spoke to Lisa and she was very helpful. I moved to Dish through them and, at first, had a really difficult time with changing my service, but they had someone available to pick up the phone whenever I called for help. I hate being on hold or having to navigate through an automated phone system, but it's nice to be able to talk to a human being. They put me on hold once, but it was only for a few minutes. Good customer service is hard to come by, but these are real people, who know the gritty details of what the customers have to go through.
Dec 30th, 2019