Orthotic Shop

Ordered boots on april 4th, got a shipping tracking number from them starting deliver for next wednesday. COOL! Tuesday comes around and it turns out the shipping number was their internal one for the boots to be delivered to the store in michigan and it will still be at least 2 weeks before i see them when work start Thursday. There was no mention at the time of ordering that i would be receiving 2 tracking codes at all, with no mention of extended times to Canada at all. Messaged the csr as i was told to to ask about what was going on and she snidely sent me a sidepage saying international customers (im in ontario canada) shouldn't expect orders before 2-5 weeks and that I should have read that before ordering. The situation escalated from there. Csr was rude, dismissive, and unhelpful and said my reaction to her disrespect would be recorded. So i'm here to make sure everyone else understands how they do business.
Apr 8th, 2024

READ REVIEWS PEOPLE!!! THIS COMPANY ONLY WANTS YOUR MONEY. THEY WON'T PRODUCE THE PROMISED PRODUCT WHILE PROVIDING EVEN WORSE CUSTOMER SERVICE. STICK IT TO THESE LAZY THIEVES BY BANNING THEM.
Mar 23rd, 2024

I returned new shoes ($250) for refund, and not only did they not refund me, but also gave my new shoes to donation. Never will I ever shop there again after this experience!
Feb 8th, 2024

I received my Vionic slippers and they fit perfectly!! orthopedic Vionic slippers are the Best!!!
Dec 17th, 2023

So I had originally bought these Reebok tactical shoe and I order my regular size 8. So I had wore them 1 day maybe to see if I just needed to break them in before I exchange for a size bigger. So I sent them back in return for an exchange within days of receiving them to being with. So I called and asked why havent I gotten a response or the exchange of this shoe. Its been almost a month! So fast forward the lady said we couldnt exchange because they were used, if you would like to discuss this you can speak to the manger. So left a voicemail, I persisted and called again, call ended. So I called again and finally I was able to get thru to speak with the manager. She was not only rude, unhelpful but shutting me down with no help whatsoever. I liked the shoe so much that if I couldnt get a full refund fine, I understand. But if I could get a partial so I can order another pair just a size bigger. And she was not having it. So at the end of all this, not only Im I stuck with a pair of shoes I cant wear but also the disappoint in the company and manger thats not worth a damn!
Oct 2nd, 2023