The Cleaning Authority - Plymouth

Kelly Jennings _{on Google}

Oct 19th, 2023

I have a very busy work schedule and work at home. This company has zero flexibility in scheduling and it takes them a week or more just to get you on the schedule. They did work to try to accommodate me, but I had work issues and there was no calling and rescheduling for another day even when I gave them a good advance notice. Every time I tried to reschedule they had to look at their schedule and call me back which took a week or more. People need flexibility. In the end they told me they couldnt clean for me because I had to adhere to their schedule. You are given a set time of day on a weekday that they choose. Not sure if their cleaning is good or not. The whole process of getting set up with them was just a hassle. Went elsewhere and booked something online in 5 minutes with a company Id used before who could come on a Saturday and who was flexible.

Atwater _{on Google}

Aug 9th, 2023

I recently had to fire the company. There cleaning was just O.K. to begin with and then it deteriorated. I called the company on two occasions to complain about the things they were skipping. The girls would show up near the end of the two-hour window and would rush through the job. I would have to finish cleaning after they left. I felt the company didn't care, and I had no choice but to let them go.

Victoria F. _{on Yelp}

Mar 11th, 2023

Hired for "spring cleaning".  My desire was for the deep cleaning that would get my 1000sq.ft. ranch on track......through dusting, blinds, ceiling fans, etc.I did not white glove or follow around.  My criteria was for someone who cleans better than me.Cob webs discovered behind doors that remained open.  retrieved an item that rolled under the bed and it was covered with dust.I was charged extra for vacuuming steps down to the basement.  The nap of the carpet was matted beyond restoration.  Can't imagine how that could even happen.Way to expensive for the quality of service.  Can't recommend.